Job Description
1. Provide the best possible experience on our site2. Collect statistics to optimize site functionality Performance & Deployment Success Partner page is loaded Performance & Deployment Success Partner Apply remote type Flex locations IRL.Dublin.Dockline time type Full Time posted on Posted Yesterday job requisition id JR- Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here. About the TeamThis is a proactive team within the Customer Support Organisation and our goal is to ensure the Workday product is deployed to maximise performance for our largest and most strategic customers. Envision yourself being one of the reasons Workday customers are successful!This position combines technical expertise, project management and customer relations all in one. We are assigned to large deployments or first time in-production large volume events which qualify for Performance Testing. We advocate for the resolution of performance issues by collaborating with Product and Technology, Services, Customer Support, Performance and Scalability and other Workday teams. Additionally, we are the point person for these customers and their partners to ensure a successful transition to production.The ideal candidate will have a passion for customer relations, project management, technical and system performance analysis. This role requires a self-motivated professional that consistently brings a high level of dedication to projects, customers and Workday teammates along with the ability to strategically and tactically navigate the unique challenges these customers bringAbout the RoleLiaison between multiple internal and external teams during deployment and post go live support.Capture, publish and communicate project plans and milestones.Establish effective processes for capturing and tracking status from customers and partners.Optimally utilize sound business judgment and risk avoidance techniques to coordinate team efforts to solve potential performance issues.Own and drive the resolution of escalated performance issues in a fast paced environment.Chair roundtables and workgroups to ensure close communication and collaboration with key partners.Champion and advocate for customers with partners.Identify trends which may signal the need to update or revise processes or testing approaches.Pilot new programs and drive continuous improvement initiatives.About YouBasic QualificationsBachelor's degree in Computer Science or equivalent4+ years experience providing technical support for complex software and environment issues with a solid grasp of underlying technologies4+ years experience in customer support, product support, or consulting with a special focus in ERP system performance (SaaS preferred).Experience with HR, Time Tracking, Recruiting, Financials or Payroll applications (preferably Workday).Other QualificationsProven track record to understand and successfully explain technical architecture.Demonstrated project management experience (participant or leader); ability to balance multiple initiatives and prioritize time effectively.Demonstrated leadership skills to influence, interact and collaborate with senior leaders as well as technical resources, internally and externallyStrong verbal, written communication and interpersonal skills.Strong analytical and problem solving skills both technically and functionally.A standout colleague that establishes relationships across organizations.Crisis management experience a plus. Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! Similar Jobs (2) Production Readiness Manager (Performance & Deployment Success Partner) remote type Flex locations IRL.Dublin.Dockline time type Full Time posted on Posted 11 Days Ago Senior Reporting Consultant - Workday Success Plans remote type Flex locations 10 Locations time type Full Time posted on Posted 28 Days Ago Join our talent community and receive the latest Workday news, content, and be first in line for new job opportunities. Want Information about Workday Benefits? Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! Being a Great Place to Work Are you interested in contract opportunities at Workday? With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. About Workday At Workday, our employees have always been our number one Core Value. We understand that everyone has unique experiences and perspectives which is why our mission is to create a safe space where all people and ideas are welcomed. Our commitment to value inclusion, belonging, and equity (VIBE) and creating a brighter workday for all is the cornerstone of all we do. Join us! Workday is a leading provider of enterprise cloud applications for finance and human resources. Founded in 2005, Workday delivers financial management, human capital management, and analytics applications designed for the world's largest companies, educational institutions, and government agencies. Organizations ranging from medium-sized businesses to Fortune 50 enterprises have selected Workday.Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. Workday is committed to providing reasonable accommodations for qualified individuals with disabilities, disabled veterans, and others during our application process. 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