Job Description
Securitas Security Services are currently recruiting a Physical Security Operations Centre (PSOC) Global Manager to be based in our Client site in Grangecastle. Summary The Global Physical Security Operations Center (PSOC) Manager is responsible for delivering effective and efficient security operations and programs across the globe. Managing a team of Regional PSOC Managers in geographically separated facilities, the Global PSOC Manager manages the regional PSOCs on all aspects of operations, including operational effectiveness, audit compliance, staffing, scheduling, supervision, and training in support of global datacenter physical security support. Each regional PSOC operates 24/7 that can include access control, escalations, loss prevention, incident response, and reporting safety and security incidents. The successful candidate will have experience leading managers, developing a high performing team, using strong customer service skills, and has the ability to facilitate effective communication internally and externally to perform this job. Essential Functions Directly manages the Regional PSOC Managers at locations around the globe, to include all aspects of hiring, coaching, developing, as well as disciplinary actions when required. Leads the global PSOC program, constantly evaluates its operation, and provides recommendations for improvement. Works with stakeholders to identify new initiatives and contributes to the long-term strategy and goals. Monitors physical security operations at designated sites which includes but is not limited to remote sites within a geographical area. Monitors cameras and access control systems covering data halls and entry/exit doors, and dispatches appropriate personnel, as necessary. Participates in the recruitment, selection, orientation, training, development and retention of high caliber personnel to ensure all positions are properly staffed. Supports in the coaching and performance management of staff in accordance with current policy. Plans, directs, and coordinates work. Evaluates and assesses workload, work methods and procedures, and administrative support systems. Meets with staff and management to identify opportunities for improvement, resolve problems, and implement changes. Keeps management informed of major accomplishments, issues, and concerns. Utilizes existing and develops new key performance indicators (KPI), tracking tools, scorecards and reporting methods to enhance security team effectiveness and performance. Reports weekly on PSOC operations; addresses any actual or potential problems in PSOC operation; supports security planning, as requested. Listens to stakeholders and sees to provide highly effective solutions to accomplish goals. Provides input to company initiatives; promptly assists in resolution of human resources and administrative issues. Consistently maintains the documentation and follows standardized procedures to successfully complete unannounced audits. Reviews all event reports and ensures timely notification to appropriate levels. Performs additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives. Education/Experience Bachelors Degree and four or more years of years of responsible experience in the security industry and/or business management or equivalent combination of education and experience. Five years of well documented managerial experience in one or more of the following areas: security operations, service planning, service development or related operational field, or an equivalent combination. Intermediate computer skills in using Microsoft Office applications (Outlook, Word, Excel, PowerPoint, SharePoint, Teams, and OneDrive) required. Professional certifications preferred (CPP, PSP, etc.). Experience with responding to Security-related audits a plus. Special Requirements Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned accounts. May be required to work overtime without advance notice. Required to be available 24 hours a day, 7 days a week (24/7) for security related emergency situations. Have a current passport or be able to obtain one. Able to travel (international and domestic, as required), occasionally with limited notice. Must have the legal ability to work in Ireland and the EU Must have and maintain the ability to travel to the USA Competencies Able to lead a team in analytical planning, critical review, and problem solving. Able to maintain awareness of personal safety and safety of others in a variety of situations and conditions, and coach others to do so. Able to communicate clearly and concisely, sharing information with a varied audience. Knowledge of security operations and procedures. Knowledge of operations for a 24x7 monitoring center. Knowledge of supervisory practices and procedures. Skill in staff supervision, including assigning work and providing training and discipline. Able to provide positive direction and motivate performance. Capable of learning a variety of security and safety devices and controls. Able to maintain professional composure when dealing with unusual circumstances. Planning, organizing and leadership skills. Working conditions and physical/mental demands Maintaining composure in dealing with authorities, executives, clients, and staff, occasionally under conditions of urgency and in pressure situations. Required ability to handle multiple tasks concurrently. Able to adjust schedule and working hours necessary to meet operational needs. Able to be available 24 hours a day, 7 days a week (24/7) for security related emergency situations. May be exposed to or required to handle sensitive and confidential information. Computer usage which may include prolonged periods of data entry. Benefits: 24 hour EAP (Employee Assistance Programme) free confidential counselling and advice supporting our employees in a number of areas. Employer Contribution Pension Scheme from the day you join the Company Company phone and laptop Progression, training and development opportunities Christmas Savings Scheme Discounted Private Healthcare Scheme (Cash back on everyday medical costs, such as dental check-ups, optical, GP and Emergency Department visits.) Internal recognition schemes Bicycle to work scheme from the day you join the Company (Save up to 52% on a bike and accessories) Group Scheme (Access to hundreds of discounts from well-known brands and retailers, as well as access to hundreds of high-quality online education courses from some of the worlds leading learning institutions.) Employee Refer a friend incentives Substantial Maternity Leave top up payment Securitas is an equal opportunities Employer ? P.S.A. Licence Number : 00352 Website: Available jobs: Benefits at Securitas: Securitas Integrity Line: Skills: Management Security Communication