Job Description
Support & Software Consultant
**Job Summary:**
We're seeking a highly skilled Support & Software Consultant to join our team, providing technical support and software expertise to hotel customers.
**About Us:**
Planet is a global leader in hotel management software and a world-class player in the payments industry. We deliver efficient solutions that enhance our customers' operations. Our suite of Property Management System (PMS) brands includes Hotsoft from Hoist, Protel On-Prem, and Protel Cloud.
**Job Overview:**
As a Support & Software Consultant at Planet, you'll play a crucial role in assisting our customers over the phone, chat, or via email. With comprehensive training, you'll troubleshoot issues efficiently and guide our customers on maximizing their software usage. Your responsibilities will extend to consulting with, installing, and training new hotel customers.
**Key Responsibilities:**
• Provide technical support in one of our many products, leveraging hotel industry experience and IT knowledge.
• Take ownership of customer inquiries, making decisions independently and assuming responsibility.
• Communicate articulately and maintain a friendly tone, even in high-pressure situations.
• Uphold a customer-centric approach, consistently striving to deliver exceptional service.
• Foster effective communication and collaboration within the team.
• Willingness to travel from time to time, if needed.
• Be flexible with your schedule, including availability for shifts and weekends.
**Requirements:**
• A successfully completed apprenticeship in the field of hospitality and/or the IT industry or other educational equivalent.
• At least one year of professional experience in front office/reservations.
• Excellent spoken and written French and English language. German is also a distinct advantage.
**What We Offer:**
Planet is an equal-opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business needs. We provide a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
