Job Title:
Practice Services Manager Reporting to: Director of Services.
Responsible to:
Chief Executive Officer.
Located at:
Aware Head Office, 9 Upper Leeson Street, Dublin 4.
Aware is a well-known and highly respected charity in the mental health sector providing free support, education and information services to people impacted by depression, bipolar disorder and other related mood conditions.
We also deliver a wide range of education and wellbeing programmes designed to empower adults, as well as senior cycle second level students, with the knowledge and skills to build resilience and protect their mental health.
In this context we are seeking a Counselling & Online Services Manager to join our team to continue this important, valuable and vital work in our society.
Hybrid working is possible with this role, with a minimum of two full days per week being based in Awares Head Office.
Responsible for liaising with and supporting our panel of counsellors, offering operational support as required to ensure best practice delivery of our counselling services.
Responsible for managing the Online Services, providing support, training, monitoring, and feedback to volunteers working on the Life Skills Online programme and the Support Mail service.
Responsible for the scheduling, administration, and operational management the Life Skills Online programme and the Support Mail service to include volunteer availability as per the strategy and Services Plan.
Responsible for supporting the implementation of the research strategy in conjunction with the Clinical Director and Director of Services through data analysis.
Responsible for the management of our data management systems, Awares GDPR function, with the delivery of associated training needs.
Responsible for the operational management of Awares Confidentiality Policy, including being our Designated Liaison Person with responsibility for confidentiality reporting, including management of the inbox.
Responsible for collating evaluations of the above services, providing statistical analysis and a monthly report on area of responsibility to the Director of Services.
And excellent team player, with a strong capacity to build relationships with various stakeholders associated with the work of Aware and this post specifically.
Strong desire to achieve positive outcomes for people who are impacted by mental health challenges and people who use Awares services.