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Job Description
**Luxury Retail Sales Associate Summary:**
Highly motivated sales professional to provide exceptional customer service, drive sales growth, and maintain a high-performing store environment.
Founded in 1913 in Italy, the Prada Group is a world leader in the luxury sector, operating in over 45 countries with renowned brands such as PRADA, Miu Miu, Church's, and Car Shoe.
The Group values excellence, innovation, and employee diversity, with employees from over 100 nationalities.
The ideal candidate will be a passionate advocate for the Brand's philosophy, fostering strong relationships with clients and delivering a unique shopping experience.
Key Responsibilities:
- Welcome and serve customers with a personal touch, ensuring an exceptional in-store experience.
- Maintain and develop client relationships through individualized approaches and leveraging CRM and digital tools.
- Cross-sell with all Departments to maximize sales opportunities and achieve individual sales targets and KPIs.
- Stay up-to-date on fashion trends and competitors.
- Demonstrate in-depth knowledge of the Brand and products.
- Effectively handle customer complaints and concerns.
- Maintain a high standard of shop floor and visual display, adhering to Company operational guidelines and stock procedures.
- Contribute to a secure and theft-prevention-focused store environment.
Requirements:
- Experience in a similar role with luxury women's ready-to-wear experience.
- Passion for human relations and sales.
- Supportive team player.
- Problem-solving skills, curiosity, and interest in luxury, fashion, art, and design.
- Ability to build lasting relationships with clients.
- Excellent communication and interpersonal skills.
- Passion and knowledge of the managed product category.