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Job Description
Procure to Payment Coordinator job in Dublin, Ringsend for a 12 month fixed term contract. Deliver Best in Class performance for P2P operations and initiatives to support Pfizer's future scale. Hybrid working role with 2.5 days in office/week.
Job Summary
The GBS Procure to Pay (P2P) Tower is responsible for delivering Best in Class performance for P2P operations and initiatives to support the organization and Pfizer's future scale. The Dublin EMEA P2P Support Hub enables GBS Procure to Pay to meet their business objectives by providing quality Procure to Pay analysis and overall business support for Site Leadership, market colleagues, and external vendors.
Key Responsibilities:
- P2P Help Desk Issue management & resolution and Customer Services Support
- Work in a P2P operations environment
- Perform work in compliance with processes & guidelines
- Manage workday and complete work in an efficient & effective manner. Recognize & meet deadlines.
- Use Procurement & Financial systems & tools to perform assigned work
- Work with all parties in a professional manner & act with a high standard of customer service
- Understand corporate compliance requirements and implications to work
- Maintain a high ethical standard to support the objectivity of the overall procurement process
- Resolve quality or service issues efficiently & effectively; escalate & inform as necessary
- Engage with the Requisitioner, Procurement resources, Finance or supplier as necessary when handling an issue
- Understand the overall support model & know when to refer issues to the appropriate resource
- Act with a high level of professionalism & customer service to help achieve a satisfactory outcome
Requirements:
- Associate degree or bachelor's degree preferred
- 1-2 years' experience in related roles such as Customer Service, Shared Services, Procurement, Finance, Accounts Payable, IT Help Desk, Calls Center
- Fluent in English and at least one other language
- End user computer skills including Microsoft Office & ERP systems
- Professional oral & written communications skills
- Organization skills
- Time management skills
- Attention to detail skills & ability to maintain attention to detail in a high-volume operational work environment
- Good work ethic
Location: Dublin – Ringsend, Co Londonderry