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Job Description
Product Trainer Specialist required to design and deliver comprehensive training programs for a top tech business outsourcing company.
We're seeking a Product Trainer Specialist to join our team. As a key member of our training team, you will be responsible for creating and delivering training programs that effectively cover product features, benefits, and usage. You will work closely with our product teams to develop training materials and lead training sessions for new and existing employees, customers, and partners.
Responsibilities
- Design and create comprehensive training programs and materials that effectively cover product features, benefits, and usage.
- Collaborate with client's product teams to develop training materials and lead training sessions.
- Utilize various training methods, including in-person, virtual, and on-demand training formats.
- Conduct assessments to identify training needs among employees, customers, and partners.
- Customize training programs to address specific needs and knowledge gaps.
- Keep abreast of product updates, new features, and industry trends.
- Ensure training materials and sessions reflect the latest product information.
- Collaborate with product development and marketing teams during product launches.
- Develop training programs to educate internal teams and customers about new products and features.
- Offer ongoing support to trainees post-training to ensure they can effectively use and demo the product.
- Tailor training content and delivery to suit different audiences, such as sales teams, technical support, and end-users.
- Work with sales and marketing functions to support the creation of content for specific personas and industries centered around product value.
- Serve as product subject matter expert with an acute understanding of the client's value proposition from both a technical and business perspective.
- Understand the competitive landscape and coach reps to win.
Requirements
- 3+ years of experience in a technical training role.
- Experience engaging with a training cohort remotely.
- Experience with software vendor, IT Services, SaaS space or system integrator space preferred.
- Developer experience an advantage.
- Tech-savvy with an affinity for innovative and emerging technology.
- Strong technical or technology product-focused background with aptitude to understand.
- Hands-on experience in technology and SaaS product demonstration and training and ability to provide real-world examples and insights.
- Strong communication and presenting skills.
- Ability to engage with and motivate sales professionals of all levels of experience and tenure.
- Adaptable and dynamic.
- Strong Analytical and Assessment Skills.
- Highly organized and detail-oriented.
- Strong communication skills supported by an energetic and engaging attitude.
- Ability to be flexible and agile in responding to evolving business priorities and dealing with ambiguity.
- Collaborative.
- Partnering across the organization and with internal and external stakeholders.
- Self-motivated, proactive team player with innovative ideas.
- Self-reliant, adaptable, decisive, and professional; able to effectively multi-task in a dynamic environment.
- Fluent English Speaker with additional language a benefit.
- Proficient in basic computer skills, Microsoft Office, GSuite, and general sales tools such as CRMs.
The Offer
- Comprehensive VHI Health cover from day one.
- Structured training & career development opportunities.
- Paid birthday leave.
- Personal Hardship Loan Program.
- Mental health and 24/7 employee assistance program.
- Top-performer and tenure awards.
- Fantastic commission.
- Multicultural Team.
- Progressive company culture.