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Job Description
Product Trainer Specialist
Workster partners with a "Top Workplace" tech business outsourcing company to hire a Product Trainer Specialist responsible for training resources on their product line.
Key Responsibilities:
- Design and create comprehensive training programs and materials that effectively cover product features, benefits, and usage.
- Collaborate with client's product teams to ensure training materials are up-to-date with the latest product enhancements and changes.
- Lead training sessions for new and existing employees, customers, and partners using various training methods, including in-person, virtual, and on-demand formats.
- Conduct assessments to identify training needs among employees, customers, and partners and customize training programs to address specific needs and knowledge gaps.
- Keep abreast of product updates, new features, and industry trends and ensure training materials and sessions reflect the latest product information.
- Collaborate with product development and marketing teams during product launches and develop training programs to educate internal teams and customers about new products and features.
- Offer ongoing support to trainees post-training to ensure they can effectively use and demo the product.
- Tailor training content and delivery to suit different audiences, such as sales teams, technical support, and end-users.
- Work with sales and marketing functions to support the creation of content for specific personas and industries centered around product value.
- Serve as product subject matter expert with an acute understanding of the client's value proposition from both a technical and business perspective.
Requirements:
- 3+ years of experience in a technical training role.
- Experience engaging with a training cohort remotely.
- Experience with software vendor, IT Services, SaaS space or system integrator space preferred.
- Developer experience an advantage.
- Tech-savvy with an affinity for innovative and emerging technology.
- Strong technical or technology product focused background with aptitude to understand.
- Hands-on experience in technology and SaaS product demonstration and training and ability to provide real-world examples and insights.
- Strong communication and presenting skills.
- Ability to engage with and motivate sales professionals of all levels of experience and tenure.
- Adaptable and dynamic.
- Strong Analytical and Assessment Skills.
- Highly organized and detail-oriented.
- Strong communication skills supported by an energetic and engaging attitude.
- Ability to be flexible and agile in responding to evolving business priorities and dealing with ambiguity.
- Collaborative.
- Partnering across the organization and with internal and external stakeholders.
- Self-motivated, proactive team player with innovative ideas.
- Self-reliant, adaptable, decisive, and professional; able to effectively multi-task in a dynamic environment.
- Fluent English Speaker with additional language a benefit.
- Proficient in basic computer skills, Microsoft Office, GSuite, and general sales tools such as CRMs.
The Offer:
- Comprehensive VHI Health cover from day one.
- Structured training & career development opportunities.
- Paid birthday leave.
- Personal Hardship Loan Program.
- Mental health and 24/7 employee assistance program.
- Top-performer and tenure awards.
- Fantastic commission.
- Multicultural Team.
- Progressive company culture.