Job Description
Production Support Engineer role involves managing Pre-Trade and Post-Trade production application systems, ensuring smooth operation and optimal performance.
This position requires a bright and motivated self-starter capable of effectively multitasking in a high-pressure environment. The ideal candidate will play a crucial role in the organization's production engineering support team, focusing on utilizing automation tools to streamline processes and manage a larger enterprise footprint.
The production engineering support team employs a combination of in-house and industry-standard tools for configuration and application deployment solutions, providing significant value-add by ensuring the delivery of high-quality software in a timely manner.
Key Responsibilities:
- Become a subject matter expert for the Trading Services applications in the region.
- Support and monitor the production environment.
- Build working relationships with trading groups, Middle Office and Back Office teams, and be the primary contact in the region for any issue escalations.
- Liaise with various Development teams globally to coordinate and participate in software/new version releases.
- Work with global counterparts to provide seamless global coverage.
- Solve technical application-related issues, independently where possible or leveraging teammates as necessary.
- Manage communications to the trading staff and internal stakeholders regarding issue/resolution.
- Uplift environment management tools to reduce risk and streamline efficiency of Support team.
- Assist with automating processes to achieve efficiency and streamlined trade support.
- Document and create new knowledge base to provide the most effective solutions to various issues.
Required Qualifications and Skills:
- Bachelor's Degree or higher in a computer science related subject.
- Experience with SQL, Linux, Python, and scripting technologies.
- Equity or Equity derivatives, Fixed Income, FX, or Credit derivatives product knowledge (2+ years).
- Experience with REST API, docker, kdb+/q, redis real-time database and task scheduler.
- Experience with version control systems (GIT).
- Good team player with a strong willingness to participate and help others.
- Support oriented; able to manage trader's expectations and follow up accordingly.
- Able to prioritize in a fast-moving environment; good sense of responsibility.
- Strong communication skills.