Job Description
Claims Transformation Project Manager Allianz plc The Opportunity At Allianz, we are dedicated to transforming the way we work, and the service we offer our customers, through innovation and excellence. Our Claims Transformation Team is at the forefront of this mission, driving initiatives that enhance our claims processes, improve customer experience, and optimize operational efficiency. We are seeking a dynamic and experienced Programme Manager to join our team and support the delivery of multiple project streams. As Programme Manager, you will play a crucial role in supporting the Claims Transformation Manager in the successful delivery of multiple project streams. You will be responsible for coordinating and overseeing various projects, ensuring they align with our strategic goals and are executed efficiently. This is an exciting opportunity to be part of a transformative journey, working with cross-functional teams to drive meaningful change. Key Responsibilities: Project Planning and Strategy: Develop a comprehensive project plan outlining timelines, resources, scope, and deliverables for each platform/tool and define objectives and success criteria. Conduct risk assessments and develop mitigation strategies. Stakeholder Management: Identify and engage with key stakeholders (e.g., Claims, Product, IT teams, external vendors). Facilitate communication and ensure alignment on project goals. Gather and prioritise stakeholder requirements to ensure the platforms/tools meet business needs. Resource Management: Allocate resources effectively across the three projects, ensuring the right skills are available, SMEs are requested and prepped in a timely manner with minimal impact on business etc. Manage project budgets, ensuring that the projects stay within financial constraints. Team Leadership: Demonstrate collaborative leadership skills by providing guidance and support to the business analysts working in the team. Conduct regular team and buzz/ stand up meetings to assess progress and address any issues. Technical Oversight: Work closely with Product and technical teams to ensure the platforms/tools are developed according to specifications. Monitor integration of new tools with existing systems to ensure seamless operation. Quality Assurance: Establish quality control processes supported by QA manager and facilitate testing of the platforms/tools prior to rollout. Change Management:Develop a change management plan to prepare the claims department for new systems and processes. Organise training and documented resources to staff to ensure smooth adoption of the new tools, supported by trainers and the wider management team Monitoring and Reporting: Track project progress using key performance indicators - supported by Product manager. Provide regular updates and reports to senior management and stakeholders on project status, risks, and issues. Post-Implementation Support:Develop a plan for ongoing support and maintenance of the platforms/tools after launch. Gather feedback from users for continuous improvement of the systems. Experience and Qualifications Essential Experience Minimum of 5 years of experience in project management, preferably in a technology or insurance-related field. Demonstrated ability to develop comprehensive project plans, including timelines, resource allocation, scope, and deliverables. Excellent interpersonal and communication skills for engaging with key stakeholders, including Claims, Product, IT teams, and external vendors. Experience working closely with Product and technical teams to ensure platforms/tools are developed according to specifications. Proficiency in monitoring the integration of new tools with existing systems for seamless operation. Skills: Leadership Ability Strong Communication Ability Project Management Benefits: Work From Home Meal Allowance / Canteen Paid Holidays Parking Pension Fund Healthcare Laptop / WFH Equipment