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Job Description
To exceed customer expectations, the Property Team Administrator will provide next-level customer service, support customer and account managers, and process customer queries efficiently.
Key responsibilities include:
- Answering incoming emails and customer queries
- Handling calls from commercial customers and resolving queries
- Processing orders with high accuracy
- Liaising with operational teams to ensure job completion and special requests
- Logging complaints and resolving them in a timely manner
- Providing reports for account managers and customers
- Providing industry knowledge and customer information on waste/recycling
- Managing POs and working with admin/credit control to resolve invoice queries
- Amending schedules as required by customers
- Working in a flexible, multi-skilled environment
Key skills required include:
- Professional and friendly telephone/email manner
- Knowledge retention
- Attention to detail
- Customer-focused approach
- Good organizational skills
- Good computer skills
- Ability to work in a team environment
- Effective communication skills
- Ability to perform under pressure
- Flexibility to respond to different tasks
Note: You must be 18 years or over.