Ps Support Engineer Security Integrations Group Job In Munster

Job Description

We are seeking a highly motivated and detail-oriented individual to provide application support, troubleshooting, and customer issue resolution for Amazon's physical security system infrastructures. **Job Summary** Amazon Global Security Operations (GSO) needs a skilled Security Operations Support Specialist to work on fast-paced complex distributed physical security infrastructures, providing 24/7 customer support and responding to various requests in a professional, efficient manner. **Responsibilities:** • Provide day-to-day support operations for a complex distributed physical security infrastructure • Respond to telephone, ticket, and email requests in a professional, efficient manner • Perform various programming and technical project/administrative related activities on security systems • Follow standard procedures for proper escalation of issues to the appropriate teams • Review and recommend logical and technical design as defined by documented standards • Document knowledge in the form of knowledge base Wiki articles • Work shifts that include holidays and weekends • Participate in an on-call rotation **Requirements:** • 2+ years of customer-facing IT role or physical security systems/infrastructure work experience • Experience scripting in Power Shell or other scripting languages • Bachelor's or Associate's degree in a related field (Information Technology, Communications, Business, Criminal Justice, etc.) • Experience managing projects with shifting priorities • Knowledge of networking basics through work experience or education • Experience building and maintaining strong working relationships with internal and external partners • Experience working with Microsoft SQL Server **About the Team:** Amazon's Security Integrations Group (SIG) is a global team responsible for the design, development, deployment, and project management of Amazon's physical security systems. The team provides 24/7 customer support for physical security systems and works closely with other Amazon teams to ensure the security and integrity of Amazon's operations. **Preferred Qualifications:** • Experience with AWS, networks, and operating systems • Experience with physical security systems (such as Lenel, Honeywell, AMAG, Bosch, Milestone) or their associated hardware • Ability to program to solve problems and automate repetitive tasks in common scripting languages such as Power Shell, VBScript, and Perl • Hold a current ASIS CPP, APP, or PSP certification