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Job Description
Amazon is seeking a detail-oriented individual to provide application support, troubleshooting, and customer issue resolution for the GSO Security Integrations Group.
**Job Summary**
We are looking for a highly motivated individual to support Amazon's physical security system infrastructures, including access control, CCTV, visitor management, and incident management systems.
**Key Responsibilities**
• Provide day-to-day support operations for complex distributed physical security infrastructures
• Respond to requests in a professional, efficient manner
• Perform various programming and technical project/administrative related activities on security systems
• Follow standard procedures for issue escalation
• Document knowledge in the form of knowledge base Wiki articles
• Work shifts that include holidays and weekends
• Participate in an on-call rotation
**Requirements**
• 2+ years of customer-facing IT role or physical security systems/infrastructure work experience
• Experience scripting in Power Shell or other scripting languages
• Bachelor's or Associate's degree in a related field (Information Technology, Communications, Business, Criminal Justice, etc.)
• Experience managing projects with shifting priorities
• Knowledge of networking basics through work experience or education
• Experience building and maintaining strong working relationships with internal and external partners
**About the Team**
The Security Integrations Group (SIG) is an engineering team for Amazon's physical security systems across the globe. SIG provides 24/7 customer support for physical security systems and works closely with other teams to design, develop, deploy, and project manage these systems.
**Preferred Qualifications**
• Experience with AWS, networks, and operating systems
• Experience with physical security systems or their associated hardware
• Ability to program to solve problems and automate repetitive tasks in common scripting languages
• Hold a current ASIS CPP, APP, or PSP certification