Job Description
****We have a fantastic opportunity for a Site Manager at our client site based in Kinsale, Co Cork****Consider joining Eurofins where people are the most important element in our business. Eurofins is a leading contract lab that provides testing and research services in the environmental, pharmaceutical, and biopharmaceutical sciences to clients worldwide.This position is to join our innovative Professional Scientific Services (PSS) programme as an employee of Eurofins. The programme places full-time analysts, technicians, scientists and technical support personnel managed by Eurofins directly at the client facility to provide long term staffing needs while maintaining the same services, expertise and cGMP compliance available at the Eurofins facility. This award-winning programme offers excellent career opportunities for people who have a proven track record in combining excellent technical ability with first class interpersonal and communication skills.What can Eurofins offer you as an employee of ours?Developmental opportunities and career progressionThe opportunity to work with our client - a world-leading pharmaceutical and biotechnology companyLocation is easily accessiblePrivate Medical InsuranceIncome protection and life assuranceAnnual discretionary bonusFree parking onsiteFull use of the canteen facilities on the client siteAdditional annual leave days with continued serviceThe opportunity to work on products helping to save lives across the worldJob DescriptionThe primary purpose of this role is to manage and co-ordinate off-site Professional Scientific Services (PSS) teams of analytical staff and their leaders to ensure that teams are operating at the highest quality and productivity standards, that they have high levels of morale and retention, and the agreed customer requirements are entirely satisfied so that customer expectations are met or exceeded through effective leadership and quality operational management. This person will be the key point of contact for the client from a management point of view.Job ResponsibilitiesEffectively organising, coordinating and managing the PSS teams so that productivity, quality, documentation, work schedules, safety and housekeeping are run at maximum efficiency.Ensuring that the client gets the best possible service by continually reviewing best practice in relation to both commercial and quality issues and ensuring 100% ethical work standards and GMP compliance.Ensuring that client turnaround times are established, agreed upon and communicated effectively to the teams so that these turnaround times are met consistently.Building and managing client relationships. Establish and maintain clear lines of communication and rules of engagement between the client and the team members.Development, coaching, motivation, and morale of team members, both leadership and analyst level, through effective team building and use of reward and recognition systems celebrating team success.Development and mentoring of analytical leadership to ensure sub-teams are meeting all client metrics, team objectives are clear and teams are motivated to achieve those objectives.Managing a system for tracking staff morale, development and stability in order to maintain a minimum level of staff attrition.Communicating regularly with the client and Eurofins to ensure information is shared effectively and actions are taken immediately.Ensuring systems are in place which allow the effective and efficient production and review of all documentation associated with the activities.Reviewing and improving commercial work practices. Responsible for identifying areas where efficiencies may be improved and liaising with the client appropriately about any proposed improvements. Collaborating with other management peers as necessary.Forward planning of activities in order to ensure all metrics are met, and to maximise the use of internal and client resources during training periods.Ensuring that a system is in place where work is scheduled and the schedules are communicated to the relevant personnel.Assisting in the recruitment of new team members within new and existing teams.Ensure a system is in place for facilitating cross-training, so that the service levels agreed with the client are achieved.Ensuring that the PSS team meets its financial goals as defined by the budgetary process. Responsible for generating the monthly invoice details for the Finance Department.Responsible for generating a monthly report on Quality, Productivity, Client Satisfaction and Team Performance, for senior Eurofins personnel.Performing analysis if required by shortage of personnel or other circumstances.Ensuring that all analysts are trained and have completed training records for all tests and other training completed.Ensuring performance appraisals are carried out with their direct reports, and ensuring they are carried out throughout the teams as part of the overall performance management programme within the organisation.Continuous feedback to all members of their team on all items in relation to client or organisational requirements / changes.Handling any client related queries where necessary and liaising with their team and with personnel from other teams to problem solve these queries if needed.Overall responsibility for the cleanliness and tidiness of the PSS team work environment, and the safety of the PSS teams on the customer site.Responsible for preparing routine draft invoice information for each site on a monthly basis.To identify any opportunities for improvement of quality and service and work with the team to implement continuous improvement.QualificationsA degree or diploma in a related discipline is required.Relevant technical experience with at least 2 years at a senior level of leadership.Excellent leadership skills and at least 3 years previous management experience.Previous responsibility for approving valid analytical measurements.Sound, fundamental knowledge of processes within pharmaceutical and medical device industries.Thorough understanding of requirements for working in a GMP environment.Ability to quickly learn new processes.Ability to communicate clearly and to form strong working relationships with colleagues.Ability to work on own initiative and be capable of developing solutions to problems as part of a team.Willing to operate in a flexible manner and be able to switch priorities at short notice.Good team player, organised, accurate, have strong documentation skills.Passionate about quality and customer service.Good communication skills both internally and externally.Additional Information*This is an opportunity to join Eurofins on a full-time permanent basis.*Benefits of pension contribution, medical insurance, health insurance and bonus are included in the package.*Eurofins Management and Team on client site for support.*Opportunity to get to know fantastic people and be part of a great team. #J-18808-Ljbffr