Pss Manager Job In Cork

Job Description

Site Manager role at Eurofins, a leading contract lab, in Kinsale, Co Cork, requires a degree or diploma in a related discipline and relevant technical experience with at least 2 years at a senior level of leadership.

**Job Summary:**

Manage and co-ordinate off-site Professional Scientific Services (PSS) teams of analytical staff and their leaders to ensure high quality and productivity standards, high morale and retention, and customer requirements are met or exceeded.

**Key Responsibilities:**

• Effectively organise, coordinate and manage PSS teams to ensure productivity, quality, documentation, work schedules, safety and housekeeping are run at maximum efficiency.
• Ensure client gets the best possible service by continually reviewing best practice in relation to commercial and quality issues and ensuring 100% ethical work standards and GMP compliance.
• Establish and maintain clear lines of communication and rules of engagement between the client and the team members.
• Develop, coach, motivate and maintain high morale of team members through effective team building and use of reward and recognition systems.
• Manage a system for tracking staff morale, development and stability to maintain a minimum level of staff attrition.
• Communicate regularly with the client and Eurofins to ensure information is shared effectively and actions are taken immediately.
• Review and improve commercial work practices and identify areas where efficiencies may be improved.
• Collaborate with other management peers as necessary and forward plan activities to ensure all metrics are met.
• Ensure a system is in place where work is scheduled and the schedules are communicated to the relevant personnel.
• Assist in the recruitment of new team members and ensure a system is in place for facilitating cross-training.
• Ensure the PSS team meets its financial goals as defined by the budgetary process.
• Generate the monthly invoice details for the Finance Department and a monthly report on Quality, Productivity, Client Satisfaction and Team Performance.
• Perform analysis if required by shortage of personnel or other circumstances.
• Ensure all analysts are trained and have completed training records for all tests and other training completed.
• Ensure performance appraisals are carried out with direct reports and throughout the teams as part of the overall performance management programme.
• Provide continuous feedback to all members of their team on all items in relation to client or organisational requirements / changes.
• Handle any client related queries and liaise with their team and with personnel from other teams to problem solve these queries if needed.
• Overall responsibility for the cleanliness and tidiness of the PSS team work environment and the safety of the PSS teams on the customer site.
• Responsible for preparing routine draft invoice information for each site on a monthly basis.
• Identify any opportunities for improvement of quality and service and work with the team to implement continuous improvement.

**Requirements:**

• Relevant technical experience with at least 2 years at a senior level of leadership.
• Excellent leadership skills and at least 3 years previous management experience.
• Previous responsibility for approving valid analytical measurements.
• Sound, fundamental knowledge of processes within pharmaceutical and medical device industries.
• Thorough understanding of requirements for working in a GMP environment.
• Ability to quickly learn new processes.
• Ability to communicate clearly and to form strong working relationships with colleagues.
• Ability to work on own initiative and be capable of developing solutions to problems as part of a team.
• Willing to operate in a flexible manner and be able to switch priorities at short notice.
• Good team player, organised, accurate, have strong documentation skills.
• Passionate about quality and customer service.
• Good communication skills both internally and externally.

**About Eurofins:**

Eurofins is a leading contract lab that provides testing and research services in the environmental, pharmaceutical, and biopharmaceutical sciences to clients worldwide.