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Job Description
Site Manager role at Eurofins, a leading contract lab, in Kinsale, Co Cork, requires a degree or diploma in a related discipline and relevant technical experience with at least 2 years at a senior level of leadership.
**Job Summary:**
Manage and co-ordinate off-site Professional Scientific Services (PSS) teams of analytical staff and their leaders to ensure high quality and productivity standards, high morale and retention, and satisfied customer requirements.
**Key Responsibilities:**
- Effectively organise, coordinate and manage PSS teams to ensure maximum efficiency in productivity, quality, documentation, work schedules, safety and housekeeping.
- Ensure client receives best possible service by continually reviewing best practice in commercial and quality issues and ensuring 100% ethical work standards and GMP compliance.
- Establish and maintain clear lines of communication and rules of engagement between client and team members.
- Develop, coach, motivate and maintain team morale through effective team building and use of reward and recognition systems.
- Manage system for tracking staff morale, development and stability to maintain minimum level of staff attrition.
- Communicate regularly with client and Eurofins to ensure information is shared effectively and actions are taken immediately.
- Ensure systems are in place for effective and efficient production and review of all documentation associated with activities.
- Review and improve commercial work practices.
- Collaborate with other management peers as necessary.
- Forward plan activities to ensure all metrics are met and to maximise use of internal and client resources during training periods.
- Ensure work is scheduled and schedules are communicated to relevant personnel.
- Assist in recruitment of new team members within new and existing teams.
- Ensure system is in place for facilitating cross-training to achieve service levels agreed with client.
- Ensure PSS team meets financial goals as defined by budgetary process.
- Generate monthly invoice details for Finance Department.
- Generate monthly report on Quality, Productivity, Client Satisfaction and Team Performance for senior Eurofins personnel.
- Perform analysis if required by shortage of personnel or other circumstances.
- Ensure all analysts are trained and have completed training records for all tests and other training completed.
- Ensure performance appraisals are carried out with direct reports and throughout teams as part of overall performance management programme.
- Provide continuous feedback to all team members on client or organisational requirements/changes.
- Handle client related queries where necessary and liaise with team and personnel from other teams to problem solve these queries if needed.
- Overall responsibility for cleanliness and tidiness of PSS team work environment and safety of PSS teams on customer site.
- Prepare routine draft invoice information for each site on a monthly basis.
- Identify opportunities for improvement of quality and service and work with team to implement continuous improvement.
**Requirements:**
- Relevant technical experience with at least 2 years at a senior level of leadership.
- Excellent leadership skills and at least 3 years previous management experience.
- Previous responsibility for approving valid analytical measurements.
- Sound, fundamental knowledge of processes within pharmaceutical and medical device industries.
- Thorough understanding of requirements for working in a GMP environment.
- Ability to quickly learn new processes.
- Ability to communicate clearly and to form strong working relationships with colleagues.
- Ability to work on own initiative and be capable of developing solutions to problems as part of a team.
- Willing to operate in a flexible manner and be able to switch priorities at short notice.
- Good team player, organised, accurate, have strong documentation skills.
- Passionate about quality and customer service.
- Good communication skills both internally and externally.