Job Description
Company: City Wonders
Salary: €48,000 per annum, 40 hours per week
Address: City Wonders Limited of 6/9 Trinity Street, Dublin 2
Please Email your cover letter and CV to Aditi Mahla at:
Responsibilities:
- Recruit, coach, motivate and manage a team of high performing buyers tasked with acquiring highly sought after & elusive venue tickets, in intense, fast paced & short buying windows.
- Work with Head of Tour Logistics, Revenue Manager & Destination Managers to collaborate on ticket need forecasting and buyer target setting.
- Lead the Purchasing team in ensuring that purchasing targets are met within budget and forecast, and ensure that controls are in place to minimise errors and maximise ticket acquisition.
- Management of staff schedules & leave requests ensuring business needs are covered and staff are rested and productive.
- Point of contact for any escalation issues that arise.
- Coaching & development of team members.
- In collaboration with Head of Tour Logistics, enhance departmental procedures and drive continuous process improvements to maximise the efficiency of inhouse & outsourced remote teams and their deliverables.
- Optimise buying strategies making monthly, weekly and sometimes daily changes to innovate with the ever-changing procedures & competitive buying conditions.
- Oversee and support the team during key venue buying events.
- Work with IT team to develop systems and automate purchasing processes where possible/within regulations.
- Work closely with revenue-generating departments (B2C, B2B Sales, and Product) to understand our business requirements.
- Work with your team to monitor purchased tickets to meet or exceed ticket utilization goals and limit ticket wastage for each venue, in collaboration with Product Managers & B2B Sales leadership.
- Manage ticket inventory and tracking processes.
- Ensure all administrative requirements are completed with impeccable attention to detail.
- Support Head of Tour Logistics in working with IT teams to develop enhanced systems to reduce & optimize manual labour requirements.
- Ensure staff are trained and available to support our ground operations team/guides in troubleshooting any unforeseeable ticketing issues/questions that arise on location.
- Capture learnings of issues that arise to reduce/eliminate repeated issues.
- Implement and manage a quality assurance process to reduce/eliminate ticketing mistakes.
- Implement and monitor QA procedures to catch and correct any ticket related issues 24 hours prior to tour departures.
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