Job Description
**QA Engineering Manager (Platform Automation) Job Description** **Summary:** Lead a team of software QA engineers in an agile environment, driving high-quality testing standards and automation frameworks to deliver exceptional customer experiences. Forcepoint is a leading cybersecurity company that simplifies security for global businesses and governments. Our all-in-one, cloud-native platform enables companies to adopt Zero Trust and prevent data theft or loss. With 20+ years in business, 2.7k employees, and 11k+ customers, we're committed to creating a safer world. **Job Responsibilities:** * Provide hands-on leadership in the QA team, ensuring high-quality testing standards * Drive the design and implementation of automation frameworks, both individually and as the technical lead of a team of QA engineers * Work with managers across the organization to tackle complex customer-facing issues, ensuring quality assurance is at the forefront * Provide day-to-day guidance and support to ensure the team is successful and meets its quality goals * Work closely with technical support to quickly qualify and reproduce escalated customer issues, ensuring quality of the product is maintained * Take an active role in the career development of team members, fostering a culture of continuous learning in automation methodologies and design patterns **Preferred Technical Skills:** * 10+ years of experience with Python on Mac OS or Windows * Expert Python coder with experience in developing and maintaining test automation frameworks such as Robot Framework and Pytest * Experience with integration testing between different components of a software system, focusing on Microservices-based architecture * Knowledge of API testing tools and techniques, familiarity with contract-based testing * Expert with CI tools like Jenkins, experience in writing and maintaining Test automation pipelines * Excellent debugging and RCA skills * Experience with troubleshooting and debugging of automation code * Experience working in a fast-paced, agile environment with continuous integration and continuous deployment (CI/CD) * Deep understanding of automation design patterns and their implementation * Experience with source control systems like Git * Strong communication skills to effectively collaborate with developers, escalation group, and other team members **Soft Skills:** * Strong communication (written and oral) and teamwork behavior within a diverse team environment * Building good working relationships with other teams around the world * Ability to create an innovative, collaborative, and supportive culture * Strong focus on talent development and career growth * Self-motivated to research new skills and technologies * Commitment to the broader range of product development goals (teamwork at scale) **Education and Experience:** * Bachelor's degree or equivalent experience * Extensive experience managing a QA engineering team * Strong troubleshooting skills, good coding and source management practices