Job Description
Quality & Aftersales Administrator | Sanbra Fyffe Ltd – Instantor Home to the iconic Instantor Brand, Sanbra Fyffe are market leaders in the manufacturing, wholesale and distribution of plumbing supplies to the builder’s merchants trade for 90 years. Offering a range of superior plumbing products conforming and certified to the most stringent quality standards. Due to continued growth of the business, we are currently recruiting for the role of Quality & Technical Support Administrator to work as part of our New Product Development (NPD), technical support and quality team within our Heating & Plumbing Division reporting directly to the Quality & NPD Manager.This is a full-time permanent role based out of our offices in Santry, Dublin.Duties & Responsibilities:Act as initial point of contact for aftersales support queries from merchants, installers, end-users and sales teamPrescreen requests for technical/aftersales support, capturing all relevant caller informationScheduling of aftersales service team to ensure customers are given the best available solutions in a timely mannerUsing Workpal, schedule aftersales service calls with internal and contracted technical service agents, escalating if requiredWork with sales team to manage and schedule product training and breakfast morningsSchedule internal product testing with technical team and follow up to completionManage jobs through to completionRecord warranties registered by consumers on company websites to WorkpalManage and schedule press tool repairs / calibration through to completionSchedule and facilitate lab visits ensuring appropriate PPE is available and lab is prepared for visitorsWork with Stock Controller to ensure sufficient spare parts are maintained and available as neededManage jobs assigned to contracted technical service agents (TSA’s) through to completionAssist Quality Manager with preparation for NSAI audits – ISO 9001, ISO 14001, ISO 17025, EN 1254-2, EN 21003Manage product specification spreadsheets provided by tech team and sending relevant ones to customers and sales team on request, ensuring current versions are used across all platformsLiaise with Quality Manager on all product quality issues to ensure that all customer feedback is taken on board in the production process2 years’ experience in a similar role with a proven ability to deliver excellent communication & customer service standardsProfessional telephone mannerHighly organised and have an excellent eye for detail and accuracyGood computer skills. (Working knowledge of all Microsoft Office packages)Excellent communication skills, both written and verbal and be a good listenerHave a proven ability to analyse and solve problems in a prompt, efficient and calm mannerBe a team player but also possess the ability to work on their own initiativeKnowledge of Workpal / Salesforce an advantage however full training will be providedBenefits package:Free on-site parkingTraining & Development, Career progression- The Sanbra Group are happy to invest in our people to help them to progress within their role and within the GroupEmployee Assistance Programme- Access to the EAP for yourself, partner / spouse and any direct dependents over the age of 16 years still living at home. #J-18808-Ljbffr