Job Description

Quality Auditor with German, Audits and Insights Team

A Summary of this Job is: Conduct thorough audits to identify defects and trends, analyze data, and provide actionable insights to improve quality and efficiency.

We are seeking a dedicated and analytical candidate to join our team as a Quality Auditor. This individual will be responsible for auditing program-level defects, analyzing and reporting on defect data and trends. The role will involve driving projects and initiatives, collating quality data, and proactively providing quality updates to the leadership team.

Key Responsibilities:

• Conduct thorough audits to identify defects and trends, and analyze data to provide actionable insights to improve quality and efficiency.
• Research and evaluate facts surrounding transactions, identifying process deviations with respect to program-level defects.
• Communicate with external customers and financial institutions via phone and/or email during the audit process.
• Identify new MO/Fraud patterns and provide analysis on process adherence and risk involved in the processes.
• Provide training needs analysis to management and training teams for individuals/team/site to address knowledge gaps.
• Engage with global stakeholders and peers, and drive Calibration efforts across sites.
• Provide inputs to GPO, GFPOCs for SOP/Process/Tool improvements or changes.
• Drive projects on automation to reduce QA manual efforts and improve QA yields.
• Produce daily, weekly, and monthly analyses and reports on defect trends and root causes.
• Take proactive ownership when identifying process gaps/defects.
• Take ownership of self-development and ensure regular connect with Learning & Development teams for individual growth.

About the Team:

The Audit and Insight team audits Seller registration, verification, and compliance checks for different marketplaces. We also generate insights and give recommendations for process improvements to enhance seller experience, efficiency improvement, and operational excellence.

Qualifications:

• Proficiency in both English and German with an ability to compose grammatically correct, concise, and accurate written responses.
• Experience working with Microsoft Office, especially Excel.
• Knowledge of consumer product compliance processes and regulations.
• Experience in regulatory compliance management with government agencies.
• Experience in data-driven business operations processes.