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Job Description
Quality & Continuous Improvement Manager
Lead the quality function within UPMC Aut Even Hospital, working closely with the wider UPMC Quality function and management team.
- Develop and implement quality improvement initiatives to achieve and maintain compliance with Accreditation standards.
- Collaborate with staff and managers to promote, design, and implement improvements and innovations.
- Contribute to hospital-wide and departmental quality initiatives, performing assessments and analyses of operations and processes.
Key Responsibilities:
- Work with the General Manager, Director of Nursing, and Director of Quality & Patient Safety to develop the hospital quality improvement/quality assurance programme.
- Identify and coordinate agreed quality improvement initiatives.
- Lead and input into the design of the structure and framework to support the hospital quality improvement programme.
- Assure application of a tracking method to monitor progress towards goals.
- Effectively communicate improvements to work teams, staff, managers, and administrators.
- Be accountable for the quality of the service provided, including customer service and technical aspects.
- Support the Management team in the implementation of initiatives aimed at on-going service development and improvement.
- Coordinate and support the development and implementation of operational policies, protocols, and guidelines.
- Co-ordinate and support quality improvement projects within teams.
- Manage day-to-day communications with the team(s) to ensure groups receive the necessary support.
- Ensure that the measurement and analysis of data is incorporated into all quality improvement projects.
- Review incidents/near-misses reported by hospital staff and ensure that appropriate follow-up occurs.
- Support and input into the design of the structure and framework of the hospital quality improvement programme.
Health and Safety:
- Work collaboratively with other members of the team to ensure that patient care is central to all activities in the hospital.
- Participate in service delivery as part of a professional, punctual, and dedicated team.
- Create, promote, and maintain open communications and healthy working relationships.
- Maintain the principles of equity, accountability, quality, and safety in daily work.
- Manage and develop self and others in a busy working environment.
Professional/Educational:
- Contribute to service development through continuous education, research initiatives, and keeping up to date with literature.
- Provide support/advice to those engaging in continuous professional development.
- Participate in the identification, development, and delivery of induction, education, training, and development programmes.
- Provide support supervision and professional development of appropriate staff.
- Engage in performance review processes, including personal development planning.
Qualifications & Experience:
- Undergraduate degree with a focus on Quality.
- At least 3 years' experience in a comparable role.
- Strong interpersonal skills, organizational, and planning skills.
- Demonstrate a high level of knowledge of developments within the healthcare quality.
- Demonstrate in-depth knowledge of applying standards to practice, quality improvement process, and quality and safety frameworks.
- Experience in the application of knowledge on standardisation to practice/process.
- Excellent IT skills, including MS Office, MS Teams, Word, Excel, and PowerPoint.
About UPMC:
UPMC is a $26 billion healthcare provider and insurer, inventing new models of patient-centred, cost-effective, accountable care.
Providing high-quality healthcare in the South East since 2006, UPMC's operations in Ireland include UPMC Whitfield Hospital, UPMC Sports Surgery Clinic, UPMC Kildare Hospital, and UPMC Aut Even Hospital.