Job Description
Job Title: Quality & Continuous ImprovementManager Location: Kilkenny Job type: Permanent, fulltime 35 hour week. Are you passionate about enhancing the quality of health services and improving patient outcomes? If you're passionate about quality, innovation and improvement while making a meaningful difference in the lives of patients, we would like to hear from you! Meet your potential employer: Charlene Cooke Healthcare Recruitment is excited to partner with a highly respected hospital in Kilkenny to recruit a Motivated Quality & Continuous Improvement Manager. We are looking for an innovative, dynamic and results oriented leader with a proven background in healthcare quality. If you have a passion for healthcare quality and promoting improvements in healthcare, I want to hear from you! Overview: The Quality & Continuous Improvement Manager will be responsible for leading the quality function within the hospital and will collaborate closely with the hospitals wider quality function and management team. The candidate will play a key role in supporting management with accreditation processes and will continuously promote a culture of improvement throughout the hospital. This position contributes to both hospital-wide and departmental quality initiatives by assessing and analyzing operations and processes. Additionally, the Quality & Continuous Improvement Manager will work collaboratively with staff and managers to design, implement, and promote improvements and innovations at the hospital. Responsibilities will include: Collaborate with the General Manager, Director of Nursing, and Director of Quality & Patient Safety in developing the hospitals quality improvement/quality assurance program. Identify and coordinate agreed quality improvement initiatives. Lead and contribute to the design of structures and frameworks to support the hospitals quality improvement program, ensuring compliance with accreditation standards, achieving additional quality certifications, and meeting regulatory requirements. Implement tracking methods to monitor progress toward goals by collecting accurate and timely data to assess quality, cost, and service outcomes. Communicate improvements effectively to work teams, staff, managers, and administrators across the organisation. Be accountable for the quality of services provided, including both customer service and technical aspects. Support the management team in implementing initiatives for ongoing service development and improvement, fostering a high level of morale among staff and ensuring effective communication. Coordinate and support the development and implementation of operational policies, protocols, and guidelines to ensure optimal resource utilization and conduct systematic audits. Lead quality improvement projects within teams, applying quality improvement science and methodologies. Manage daily communications with teams to ensure they receive the necessary support to work effectively and deliver on improvement projects. Ensure that data measurement and analysis are integrated into all quality improvement projects. Review reported incidents and near-misses, ensuring appropriate follow-up and action plans are developed. Support and contribute to the design and framework of the hospitals quality improvement program to maintain compliance with CHKS/JCI standards, achieve quality certifications, and meet regulatory requirements. Contribute to service development through continuous education, research initiatives, staying up to date with literature and new developments in management, education, and practice, and attending staff study days when appropriate. Provide support and advice to staff engaged in continuous professional development within the area of responsibility. Participate in identifying, developing, and delivering induction, education, training, and development programs for both nursing and non-nursing staff. Offer supervision, support, and professional development to appropriate staff. Engage in performance review processes, including personal development planning, setting objectives for oneself and staff, and providing and receiving feedback. Eligibility Criteria: Undergraduate degree with a focus on Quality. Have at least 3 years experience in a similar healthcare setting role. High level understanding of quality management in a healthcare setting. Strong interpersonal skills, organizational and planning skills. Demonstrate a high level of knowledge of developments within the healthcare quality. Proven knowledge of applying standards to practice, quality improvement process and quality and safety frameworks Experience in the application of knowledge on standardisation to practice / process Excellent IT skills: MS Office skills to include, MS Teams, Word, Excel and PowerPoint, knowledge and experience of using an email system effectively e.g., Outlook. Your rewards: Competitive base salary and performance-related pay and premium pay where applicable. Enhanced annual leave. Opportunities for each employee to reach their career goals through continued learning and/or advancement. Critical Illness cover for all employees up to the age of 66. Relocation package Commitment to work-life balance and employee wellness. Fully paid maternity and paternity leave. What you need to do now: If youre ready to make a difference and drive quality improvements in healthcare, please reach out confidentially to Charlene Cooke by email or telephone Skills: Leadership Quality management Healthcare accreditation