Job Description
Summary of the Quality & Continuous Improvement Manager role: Lead quality function, promote continuous improvement, contribute to hospital-wide initiatives, and work collaboratively with staff and managers.
Responsibilities include:
* Collaborate with the General Manager, Director of Nursing, and Director of Quality & Patient Safety to develop the hospital quality improvement/quality assurance programme.
* Identify and coordinate agreed quality improvement initiatives.
* Lead and input into the design of the structure and framework to support the hospital quality improvement programme.
* Ensure application of a tracking method to monitor progress towards goals.
* Effectively communicate improvements to work teams, staff, managers, and administrators.
* Be accountable for the quality of the service provided, including customer service and technical aspects.
* Support the Management team in the implementation of initiatives aimed at on-going service development and improvement.
* Coordinate and support the development and implementation of operational policies, protocols, and guidelines.
* Manage day-to-day communications with the team(s) to ensure groups receive the necessary support to work effectively.
* Ensure that the measurement and analysis of data is incorporated into all quality improvement projects.
Health and Safety responsibilities include:
* Collaborate with other members of the team to ensure that patient care is central to all activities in the hospital.
* Participate in service delivery as part of a professional, punctual and dedicated team.
* Create, promote and maintain open communications and healthy working relationships.
* Maintain the principles of equity, accountability, quality and safety in daily work.
Professional / Educational responsibilities include:
* Contribute to service development through continuous education and research initiatives.
* Provide support and advice to those engaging in continuous professional development.
* Participate in the identification, development and delivery of induction, education, training and development programmes.
Qualifications and Experience:
* Undergraduate degree with a focus on Quality.
* At least 3 years' experience in a comparable role.
* Strong interpersonal skills, organizational and planning skills.
* High level of knowledge of developments within the healthcare quality.
* In-depth knowledge of applying standards to practice, quality improvement process and quality and safety frameworks.
* Excellent IT skills and experience of using an email system effectively.
Equal Opportunity Statement and Benefits:
* UPMC is an equal opportunity employer and celebrates diversity.
* Total rewards programme that is market competitive, fair, and provides growth opportunities.
* Competitive pay, performance related pay and premium pay where applicable.
* Fully paid maternity and paternity leave, competitive Pension Plan, and Critical Illness cover.
* Rewards for performance, annual leave up to 27 days, flexible working opportunities, and opportunities for career growth.