-
Job Description
Quality & Continuous Improvement Manager
Lead the quality function within UPMC Aut Even Hospital, working closely with the wider UPMC Quality function and management team.
About the Role
The Quality & Continuous Improvement Manager will be responsible for leading the quality function within UPMC Aut Even Hospital and will work closely with the wider UPMC Quality function and management team in UPMC Aut Even.
Key Responsibilities
- Lead and support management with accreditation within the hospital and promote a culture of continuous improvement.
- Contribute to hospital-wide and departmental quality initiatives.
- Perform the assessment and analysis of operations and processes.
- Work collaboratively with staff and managers to promote, design and implement improvements and innovations at UPMC Aut Even.
Primary Duties and Responsibilities
- Work in collaboration with the General Manager, Director of Nursing and Director of Quality & Patient Safety in the development of the hospital quality improvement/quality assurance programme.
- Identify and coordinate agreed quality improvement initiatives.
- Lead and input into the design of the structure and framework to support the hospital quality improvement programme to achieve and maintain compliance with Accreditation standards, achieve additional quality certifications and ensure compliance with regulatory requirements.
- Assure application of a tracking method to monitor progress towards goals by collecting accurate, timely data to display the quality, cost, and service outcomes.
- Effectively communicate improvements that are made to work teams, staff, managers, and administrators throughout the organisation.
- Be accountable for the quality of the service provided, including customer service and technical aspects.
- Support the Management team in the implementation of initiatives aimed at on-going service development and improvement by fostering a high level of morale among staff while ensuring effective communication.
- Coordinate and support the development and implementation of operational policies, protocols, and guidelines to ensure optimum utilisation of resources and systematic audit of such usage.
- Co-ordinate and support quality improvement projects within teams with the application of quality improvement science and methodologies.
- Manage day to day communications with the team(s) to ensure groups receive the necessary support to work effectively to deliver on the improvement projects.
- Ensure that the measurement and analysis of data is incorporated into all quality improvement projects.
- Review incidents / near-misses reported by hospital staff and ensure that appropriate follow up occurs and action plans are put in place.
Health and Safety
- Work collaboratively with other members of the team to ensure that patient care is central to all activities in the hospital.
- Participate in service delivery as part of a professional, punctual and dedicated team.
- Create, promote and maintain open communications and healthy working relationships.
- Maintain the principles of equity, accountability, quality and safety in daily work.
- Manage and develop self and others in a busy working environment.
- Have the skills necessary to evaluate information, make effective decisions and problem-solve.
- Have the ability to manage time, deadlines and prioritise the workload.
Professional / Educational
- Contribute to service development through appropriate continuous education, research initiatives, keeping up to date with literature, recent research and new developments in management, education and practice and attend staff study days as considered appropriate.
- Provide support/advice to those engaging in continuous professional development in his/her area of responsibility.
- Participate in the identification, development and delivery of induction, education, training and development programmes for nursing and non-nursing staff.
- Provide support supervision and professional development of appropriate staff.
- Engage in performance review processes including personal development planning e.g., by setting own and staff objectives and providing and receiving feedback.
Qualifications & Experience
- Undergraduate degree with a focus on Quality.
- Have at least 3 years' experience in comparable role.
- Strong interpersonal skills, organisational and planning skills.
- Demonstrate a high level of knowledge of developments within the healthcare quality.
- Demonstrate in-depth knowledge of applying standards to practice, quality improvement process and quality and safety frameworks.
- Experience in the application of knowledge on standardisation to practice/process.
- Excellent IT skills: MS Office skills to include, MS Teams, Word, Excel and Power Point, knowledge and experience of using an email system effectively.
About UPMC
UPMC is a $26 billion healthcare provider and insurer, inventing new models of patient-centred, cost-effective, accountable care.
Benefits
- Competitive pay for the work employees do.
- Base pay, performance-related pay and premium pay where applicable.
- Fully paid maternity and paternity leave for new parents.
- Competitive Pension Plan, company-funded Death in Service Benefit x 3 times.
- Critical Illness cover for all employees up to the age of 66.
- Enhanced annual leave up to a maximum of 27 days.
- Flexible working opportunities to support you to work around external family commitments.
- Opportunities for each employee to reach their career goals through continued learning and/or advancement.