This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel Hotel Operational Excellence Department as Quality & Development Manager.
Anantara The Marker Dublin Hotel is a Leading Hotel of the World and it is imperative that the candidate has the ability to deliver a high level of service in a confident and professional manner.
This includes reviewing, analyzing, implementing, and improving customer service metrics, as well as ensuring that all colleagues are trained to perform their jobs safely and efficiently.
This position is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction, and operational effectiveness and efficiencies.
Drive the OE house (medium/long term focus) Measure and report on compliance with brand standards, guest satisfaction improvement with actionable insight.
Champion initiatives to drive improvement in hotel key performance indicators impacting Guest Experiences Ensure all team members have a working knowledge of OE and its impact.
Support department heads/property to drive Quality results (LQA, Review Pro, Guest feedback) Review various property metrics to include business results and guest satisfaction to identify areas where learning is needed.
Drive the growth of the OE Network and support the development of on-property OE Champions Champion best practice sharing between all Anantara hotels.
Actively report Quality data in all morning briefings Take initiative to ensure OE is part of the daily conversation in every department.
Learning Strategy and Planning(applicable to Quality, Brand and Operational Service-related contents): Identify the training needs and approve with HRM and GM.
Learning Management(applicable to Quality, Brand and Operational Service-related contents): Prepare monthly Learning/Training Calendar based on the Hotel Learning Plan Ensure that the monthly Learning/Training Calendar is posted and published to all Team Members in BOH areas.
Support Hotel leaders in planning and executing their own and their Teams development by providing advice and guidance on completing individual development plans.
Administer the Learning platform for the property and provide on-site support and guidance to Team Members and Leaders to access and effectively use learning resources.
Build Learning Culture(applicable to Quality, Brand and Operational Service-related contents): Train and support departmental trainers, and coordinate training delivered by department trainees.
Strong knowledge of hotel operations and quality standards Excellent communication and interpersonal skills Ability to analyze data and metrics to identify areas for improvement.
Strong organizational and planning skills Ability to develop and implement training programs.
Strong knowledge and familiarity with Microsoft Office software Strong writing and communication skills Knowledge of statistical process control and quality tools Knowledge of Project Management principles Ability to work effectively at department head level to ensure staff are released for training attendance.
Effective team player as well as task group member Strong interpersonal skills Flexible and adaptable personality to work within a dynamic, high performing group and manage moving project priorities and deadlines.