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Job Description
Responsible for ensuring high standards of care and regulatory compliance in a healthcare setting.
Resilience Healthcare is seeking a Quality Assurance Manager to oversee the implementation and management of quality assurance initiatives, ensuring safe, effective, and person-centred care.
Key Responsibilities:
- Maintain a register of inspection dates for all services requiring internal HIQA inspections, ensuring compliance with regulations.
- Conduct internal inspections as outlined in the company's policy.
- Serve as a central resource for Service Managers regarding HIQA requirements and operational procedures.
- Monitor and validate the completion of actions arising from previous internal and external inspection reports.
- Stay updated on legislative changes in regulations and inform the company of any changes.
- Carry out internal inspections of community services in accordance with policy.
- Provide supportive and educational sessions for Resilience Healthcare on quality-related HIQA topics.
- Monitor HIQA inspection reports from other services outside of Resilience Healthcare to identify potential quality improvements.
- Contribute positively to the company to maintain high standards and practices.
- Maintain a register of compliance and action planning.
- Monitor and validate the completion of actions arising from Monitoring Visits for Day Services by the Health Service Executive.
- Support and monitor the implementation of the Interim Standards for New Directions Quality Improvements Lead and facilitate quality improvement projects across Resilience Healthcare.
- Serve as a central resource for quality improvement initiatives.
- Manage the divisional Quality and Risk Committee, ensuring meetings are effective and report to the Governance Committee for Quality & Risk.
- Maintain central registers for quality improvements.
- Seek out new opportunities for continuous quality improvements.
- Actively contribute to the assessment of service Key Performance Indicators (KPIs).
- Conduct annual management reviews and develop annual quality improvement programs.
- Support the accreditation journeys Resilience Healthcare undertakes.
- Risk Management/Audit:
- Participate in the audit schedule as outlined in the Audit & Inspection Policy.
- Ensure that audits, risks, incidents, and quality issues are triangulated and reflected in risk assessments.
- Ensure all potential risks are identified and incorporated into the risk management system.
- Management:
- Actively participate in committees and groups requiring quality input.
- Maintain KPIs related to quality.
- Conduct specific reviews as directed by the Head of Quality & Risk.
- Develop and update policies as needed.
- Ensure effective document control throughout the company.
- Governance:
- Contribute to the implementation and monitoring of the governance framework.
- Conduct management reviews in line with the policy on Management Reviews.
- Stay informed about new approaches to quality improvements.
Qualifications:
- A degree in Healthcare Management, Nursing, Health and Social Care, Quality Management, or a related field.
- A postgraduate qualification in Quality Management, Risk Management, Healthcare Leadership, or a related discipline could be highly beneficial.
- Strong knowledge of HIQA standards, regulations, and relevant healthcare legislation is essential, especially in Ireland.
- Certifications such as Lean Six Sigma, ISO 9001 (Quality Management Systems), or Continuous Quality Improvement or evidence of.
Experience:
- 3-5+ years of experience in a healthcare or social care setting, ideally in quality management, regulation compliance, or risk management.
- Experience in leading quality improvement projects, including audits and the development of quality frameworks, is critical.
- Hands-on experience with HIQA inspections and audits is a must.
- The candidate should have experience working within the HIQA framework, ensuring compliance and implementing corrective actions.
- Demonstrated ability to manage teams, lead committees (such as Quality & Risk Committees), and influence others to implement quality improvements.
- Experience in risk identification, audit processes, and incident management in a healthcare or social care environment.
- Proven experience in managing quality improvement projects from initiation to completion, and the ability to work cross-functionally with various stakeholders.
- Comprehensive understanding of Irish healthcare and social care regulations and best practices, with the ability to interpret changes in regulations and implement necessary changes.
Skills & Competencies:
- Strong analytical skills: Ability to interpret data and assess quality metrics.
- Excellent communication skills: To convey complex information clearly to different stakeholders.
- Attention to detail: Ensuring compliance with standards, policies, and procedures.
- Problem-solving abilities: Identifying areas for improvement and implementing corrective measures.
- Organisational skills: Managing multiple projects, audits, and compliance checks simultaneously.