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Job Description
This is a Community Employment Scheme vacancy and certain eligibility is required: Community Employment Programme
The Receptionist is responsible for providing secretarial, clerical and administrative support in order to ensure that services are provided in an effective and efficient manner.
Shift times: 3pm - 10pm. 3 shifts per week.
Overview:
- Ensure all visitors to the YMCA are welcomed in a friendly and professional manner.
- Provide all customers/visitors with the information they require in a timely and professional manner.
- Deal with general enquiries including bookings both in person and by telephone.
- Operation of the public address system.
- Hiring of equipment, taking of deposits, selling goods and giving change.
- Maintain a good product knowledge of the services available across the YMCA.
- Ensure that the reception area is maintained in a clean and tidy manner at all times.
- Ensure that cash handling procedures are adhered to.
- Complete all systems/processes/procedures during and at the end of each shift.
Main Job Tasks and Responsibilities:
- Take bookings and monies and reconcile cash with bookings at the end of the day.
- Control entry into the YMCA.
- Be responsible for the safe handling, administration and storage of all financial transactions.
- Ensure efficient and accurate operation of the computer-based booking system.
- Provide a first line of communication for enquiries, complaints and messages.
- Provide information and advice on YMCA activities and services.
- Liaise with the Management team to seek consistent improvements in efficiency and customer service.
- Attend team meetings and staff training sessions as required.
- Be knowledgeable of the different services within the organisation.
- Provide general administrative and clerical support.
- Upsell Crèche, Gym Membership and Room Rentals.
- Manage and resolve customer complaints and compliments.
- Process orders, forms, applications and requests.
- Communicate and coordinate with internal departments.
- Undertake other duties and hours of work as may be reasonably required.
The YMCA is committed to implementing and reviewing control measures to help prevent the spread of the Covid-19 virus. You will be required to undertake training and retraining where necessary, as outlined by the YMCA.
Job Type: Part-time
Pay: €259.50 per week
Benefits:
- Childcare
- Gym membership
Schedule:
- Night shift
Application question:
- Are you eligible for the Community Employment Scheme?
Work Location: In person
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