Job Description
Receptionist - Hilton Dublin AirportWELCOME TO A WORLD OF OPPORTUNITIESAT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. Hilton Dublin Airport hotel is only 8 kilometres from the Airport and only 10 km from Dublin's city centre and the traditional fishing village of Howth. Our restaurant serves classic Irish and international dishes. The Hilton Dublin Airport hotel also has a relaxed bar with an open fireplace.A World of Rewards:Hourly rate of €12.70 per hourSmart uniform provided andlaunderedFree and healthy meals when on dutyGrow your Career Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing (https://cr.hilton.com)Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)Team Member Referral ProgramHigh street discounts: with Perks at WorkHoliday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)Discounted dental and health coverFree ParkingCycle to Work SchemeSmart uniform provided andlaunderedModern and inclusive Team Member's areasA Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?Achieve positive outcomes from Guest queries in a timely and efficient mannerEnsure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as requiredEnsure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departmentsDemonstrate a high level of customer service at all timesAttend appropriate training courses, when required, and assist with the Night Team's training and development effortsDemonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily dutiesMaximize room occupancy and use up-selling techniques to promote hotel services and facilitiesUse the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policyComply with hotel security, fire regulations and all health and safety legislationAct in accordance with policies and procedures when working with front of house equipment and property management systemsFollow company brand standardsAssist other departments, as necessaryWhat are we looking for?Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:Previous experience in a customer-focused industryCompleted high school certificate or equivalentPositive attitude and good communication skillsCommitment to delivering a high level of customer serviceExcellent grooming standardsAbility to work on your own and as part of a teamCompetent level of IT proficiencyIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Previous experience in cash handlingEVERY JOB MAKES THE STAY.At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.Find out more about all our brands and hotels - Hilton Brands | Global Hospitality CompanyExact Location: Northern Cross, Malahide Road, Dublin, Leinster, 17, Ireland