Job Description
My client a well-established charity is currently seeking a Regional Head of Operations. This is a wonderful and exciting opportunity to join one of the most important charities in Ireland in a period when the need for their services has never been greater. By participating, the successful candidate will have the opportunity to positively influence the lives of many people in Ireland. To lead, manage and safely deliver a suite of integrated customer-centric services to people in line with the charity's strategic aims and objectives. Responsibilities: Live and promote the organisations' values. Safely deliver a best-in-class integrated system of service to people, by delivering leading quality metrics, 100% on-time delivery, and year-on-year productivity improvements to ensure efficient management of unit costs while ensuring that these are communicated, measured, and achieved at all levels. Working closely with HR to lead, champion and further enhance the Organisation's People strategy. Ensure compliance with all industry regulations, legislative guidelines, internal processes, and procedures and take appropriate action when necessary. Develop and enhance their customer-centric service delivery model which is aligned to the HSE service footprint thus delivering the highest quality of service to people in a timely fashion. Professionally manage all stakeholders and represent the organisation as a Leader at key Regional and National events connected to the sector in Ireland. Champion the progressive introduction of new services, business opportunities, innovations, and new technologies. Perform tasks as assigned by Leadership. Essential skills & experience: Proven experience at a management level in a national complex service organisation. Ability to maintain the highest standards of confidentiality, discretion, and respect. High-level communication skills both written and oral. Minimum of 3-year employee management experience, including support and performance management of individuals and people managers. Excellent communication skills, with experience in presenting information to a variety of stakeholders (internally and externally), The ability to network and negotiate effectively with individuals and groups, both internally and externally. Have experience managing and achieving targets in service delivery. Commitment to continuous improvement and experience or understanding of Quality Management Systems. A track record of excellent stakeholder management Proficient use of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for document creation, data analysis, and communication. Demonstrated experience with CRM tools to manage customer relationships and streamline business processes. Generate and analyse reports to provide insights and support decision-making. A clean driver's license and own car is mandatory. Benefits: 35 Hour week Pension Scheme Death in Service Travel Saver Schemes 24 days Annual Leave Sick Pay Scheme Bike to Work Scheme Comprehensive Training & Development Bespoke Induction Programme Progression Opportunities Further Education Opportunities Employee Assistance Programme At Wallace Myers International Recruitment Agency we specialise in sourcing professionals for key industries and services. See our website for more details. Privacy Policy: By applying for this role you are agreeing that your details will be stored in our database and may be considered for similar future positions. For more info see Skills: Head of Operations Compliance Industry Regulations Hybrid Dublin Charity Not for Profit Benefits: Work From Home Plus Pension and other Benefits