Job Description
Sandymount Hotel, Dublin's largest independent family-run hotel, is currently recruiting for a Reservations Agent to join our Reservations team.
If you are looking for a new and exciting career opportunity in a company that provides a guest-focused culture to ensure the highest standards of service to guests, check the benefits that we can offer you: Unique family-run work environment Free Meals on duty Complimentary Parking while on duty Complimentary Provision of Uniform Welfare Program Complimentary use of hotel Fitness Room Family & Friends Discount Rates Employee Monthly and Annual Awards Employee Referral Incentive Scheme Active Employee Social Events Club Employee Training and Development Programs Shifts & Flexible Hours Bike to Work & Tax Saver Schemes The Role The Reservations Agent will work closely with the Reservations Manager and Front Office Team to assist in achieving the hotels goals established to maximise revenue according to property operations and expectations.
This is a wonderful opportunity to progress your career in a unique family environment that will not be found in any other hotel.
Your main duties will include:
Dealing with incoming telephone calls for reservations room enquiries Dealing with incoming e-mail queries from new and existing clients Taking reservations accurately and in a helpful, friendly manner Responding to all email reservations, conference and events enquires in a timely and accurate manner Answering telephone calls promptly using proper telephone etiquette Manage group blocks, managing cut off dates, deposits and contracts Maximise rooms and other revenue sales through efficient revenue management Support for the front desk Who we are looking for A candidate with: Excellent written and verbal communications skills Strong knowledge of Property Management System Strong customer service ethos and background A can-do attitude and the ability to work well in team Proficient with Microsoft Word and Excel and other computer softwares Excellent organisational skills and the ability to multi-task Experience working in reservations/front office role About the Sandymount Hotel Sandymount Hotel is a 4-star, award-winning hotel based in the residential suburb of Sandymount, Dublin 4.
Run by the Loughran family since 1955, we are very proud to be Dublin's largest independent family-run hotel.We have a well-established culture of teamwork, positivity, loyalty and customer care.
We focus on training and developing our employees and ensuring the hotel is a great place to work.
If you believe this role is for you, please apply online with your CV and cover letter telling us why you would be a great fit for our team Skills: Reservations Property management System good team player Customer Focus well organised revenue management
Customer Service Benefits:
free car parking meals uniform training development