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Job Description
We are seeking an experienced Reservations Assistant to deliver a five-star experience for our client's guests in Kenmare, Co. Kerry.
As a Reservations Assistant, you will be the first point of contact for our guests, expertly communicating available options, rates, and itineraries to ensure a seamless and personalized booking experience.
Key responsibilities include:
- Managing guest room reservations to the highest standard
- Converting inquiries into confirmed bookings while maintaining and updating our reservations system
- Managing and distributing rates effectively through our Channel Manager
- Cultivating and maintaining strong relationships with our guests
Requirements:
- Minimum of 1 year experience in a similar position within a 4 or 5-star hotel environment
- Proven proficiency in Microsoft Word, Excel, and Outlook
- Knowledge of booking systems and CRM software
- Familiarity with the Hotsoft booking system is highly desirable
- Fluent English speaker with excellent written and verbal communication skills
- Strong networking and interpersonal abilities, with a focus on customer satisfaction
Package on offer:
- A competitive rate of €15 Per Hour
- Other benefits discussed at interview stage
- Job is 5 days on a Monday – Sunday Roster