Job Description
Reservations Supervisor – Clayton Hotel Cardiff Lane
We have a fantastic new vacancy for Reservations Supervisor in the excellent 4* Clayton Hotel Cardiff Lane, located in front of the Bord Gais Energy Theatre by the docklands.
We offer free gym membership to our staff, free meals on duty and other great benefits.
Objective of the Role
Reporting to the Reservations Manager, the Reservations Supervisor will be the first point of contact for our guests. It is of utmost importance that the reservations department present a friendly and professional manner at all times. As a Reservations Supervisor, you will act as the main point of contact for guest's bookings for bedrooms and car park, dealing with queries and cross selling of our other properties.
Key Duties and Responsibilities
- Manage guests' reservations, ensuring that their needs and wants are met to the highest standard.
- Provide details of hotel facilities and pricing information.
- Upsell other areas of the hotel or other properties in the group.
- Ensure expectations are set correctly in advance of the guest's stay.
- Update files and ensure all correspondence is current.
- Ensure the Reservations team is dealing with telephone and email inquiries in a timely manner.
Requirements:
- 1-2 years experience in a similar role with a Reservations System; Opera would be an advantage.
- Excellent customer care skills.
- Excellent command of the English language, both written and oral, is essential.
- Ability to cope well under pressure.
- Highly motivated and a team player.
Dalata Hotel Group Plc is an Equal Opportunities Employer.
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