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Job Description
Sales associates at Three are motivated and personable with a real passion for customers and a desire to achieve business results. Our Sales Associates push the boundaries to deliver the best experience possible for our customers, while working with our direct and wider team to drive sales and exceed sales targets. At Three, our values are important to us and define who we are. These values help us to develop a culture of empowerment, ownership, and achievement. What it involves:
- You will deliver excellent customer service living our value "We focus on the customer".
- You will have the ability to read customers to better understand interactions and to match their needs to Three's products and services.
- You will take ownership of customer issues, taking care of them in a patient and professional manner until resolved.
- You will promote customer self-service with a show rather than do attitude, and through the My3 app.
- You will be responsible for driving sales within your store "We take responsibility".
- You will sell Three's products and services to our customers in an approachable, personable manner.
- You will be aware of your individual and store targets, and have an understanding of what has been achieved MTD through the 3Achieve app.
- You will carefully listen to each customer's needs and offer appropriate options that meet or exceed their expectations.
- You will keep a motivated and positive attitude when closing sales, while also promoting our smaller products and services through cross-selling and upselling.
- You will work as part of a team and live the value of "We work as one team".
- You will work alongside colleagues in your team to support, motivate, and encourage each other to succeed and achieve targets.
- You will work closely with your colleagues to ensure you have adapted the correct sales technique whilst celebrating success within your team.
- You will liaise with the wider business such as customer care, the business team, and the credit approval team to provide prompt solutions to our customers.
- You will show ability to take initiative "We go beyond the expected".
- You will keep up to date with industry trends and competitor activity to ensure you can demonstrate to customers why they should choose Three.
- You will continuously look for improvements in processes or services, and have the confidence to put forward these recommendations.
- You will be open to seek extra responsibilities in the role, such as cash management, mentoring, and back office admin.
- You will receive and show your appreciation "We appreciate each other".
- You will ensure store standards are met by replenishing stock, reorganizing displays, and maintaining the cleanliness and positive reputation of the store.
- You will have an appreciation for Data Protection policies and ensure all administration is carefully completed and filed in the correct manner.
- You will demonstrate responsibility for RLP policies and processes to show support for your store manager during store audits.
- The skills we're looking for:
- Previous experience in a retail, sales, or customer-service based role.
- Flexibility around working hours, including evenings and weekends.
- Keen interest in technology and a desire to learn with excellent communication skills.
- Confident and sociable teammate with the ability to work towards individual and team goals.
- Self-motivated, patient, and personable individual.
- Strong attention to detail and good negotiating skills.
- Competitive salary and commission/reward structure.
- 25 days annual leave each year.
- Smartphone with a generous employee plan.
- Benefits contribution paid monthly to use towards healthcare, etc.
- Employer matching pension scheme of up to 5%.
- Life Assurance and Salary Protection Plan from day one.
- Access to learning and development tools such as LinkedIn Learning.