Job Description
Our Tech Multinational client is seeking an experienced professional to join their Revenue Operations organisation.
This is an individual contributor role and it will be driving revenue operations for specific portfolios, developing deep market expertise to anticipate risks relating to order-to-cash ('OTC') processes and increasing efficiency and effectiveness across tools, processes, and relationships.
The primary responsibility of this role is to ensure seamless execution of OTC processes through operational excellence, risk management, business enablement and delivering consistent performance results (KPIs).
This is a unique opportunity to work with a wide variety of internal and external stakeholders, support our sales organisation, manage OTC risks and participate in ongoing transformation of finance operations capabilities and processes at the organisation.
RESPONSIBILITIES
- Own E2E ordertocash processes and controls for assigned portfolios, execute certain operational excellence activities (e.g., credit reviews, approvals, collections, etc.,) and work with outsourcing teams to ensure service level agreements are met or exceeded.
- Own and deliver excellent performance on a set of KPIs at a portfolio and regional levels such as ageing, bad debts, etc., and be accountable to deliver intended results consistently and independently.
- Own and nurture relationships with customers, internal stakeholders to increase customer satisfaction, minimise risks, remove friction in the process and promote scalable growth.
- Communicate, promote, educate clients on new enhancements of internal Tool and System updates along with supporting change management for client impacting projects within the assigned portfolio.
- Leverage existing reporting platforms to perform operations analytics, assess portfolio health, initiate actions to minimise risks and create insights for communicating to relevant stakeholders.
MINIMUM QUALIFICATIONS
- 6+ years of finance related experience in a multinational company, preferably within Online Advertising
- Bachelor's degree in Business, Finance, Operations or such other related fields.
- Excellent understanding of finance, tax, treasury, R2R, S2P, FOS, FP&A functions and being able to navigate into these areas as an OTC subject matter expert relating to the assigned portfolio.
- Expert level understanding of OTC processes impacting Balance Sheet, P&L, Cash Flow and other externally reported finance metrics.
- Experience partnering, presenting, influencing and developing strong relationships with customers.
- Excellent team player with effective interpersonal & communications skills and demonstrated experience operating in an inclusive and diverse team and working styles.
- Able to navigate uncertainties and is a selfstarter with the ability to effectively work on multiple initiatives demonstrating a learning mindset.
PREFERRED QUALIFICATIONS
- Experience in operations transformation or client management and/or management consulting.
- Experience with Outsourcing and BPO governance is a plus.
- Six Sigma, Agile or such other process excellence experience preferred.
- Risk Management qualifications.
- Project management experience.
- Experience in the payment and/or banking industry.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.