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Job Description
Drive revenue operations for specific portfolios, developing deep market expertise to anticipate risks and increase efficiency across tools, processes, and relationships.
Job Description
Our Tech Multinational client is seeking an experienced professional to join their Revenue Operations organisation.
- Own E2E order-to-cash processes and controls for assigned portfolios, executing operational excellence activities and working with outsourcing teams to ensure service level agreements are met or exceeded.
- Deliver excellent performance on a set of KPIs at a portfolio and regional levels, such as ageing, bad debts, etc., and be accountable to deliver intended results consistently and independently.
- Nurture relationships with customers and internal stakeholders to increase customer satisfaction, minimise risks, remove friction in the process and promote scalable growth.
- Communicate, promote, educate clients on new enhancements of internal Tool and System updates along with supporting change management for client impacting projects within the assigned portfolio.
- Leverage existing reporting platforms to perform operations analytics, assess portfolio health, initiate actions to minimise risks and create insights for communicating to relevant stakeholders.
Requirements
- 6+ years of finance related experience in a multinational company, preferably within Online Advertising
- Bachelor's degree in Business, Finance, Operations or such other related fields
- Excellent understanding of finance, tax, treasury, R2R, S2P, FOS, FP&A functions and being able to navigate into these areas as an OTC subject matter expert relating to the assigned portfolio
- Expert level understanding of OTC processes impacting Balance Sheet, P&L, Cash Flow and other externally reported finance metrics
- Experience partnering, presenting, influencing and developing strong relationships with customers
- Excellent team player with effective interpersonal & communications skills and demonstrated experience operating in an inclusive and diverse team and working styles
- Able to navigate uncertainties and is a self-starter with the ability to effectively work on multiple initiatives demonstrating a learning mindset
Preferred Qualifications
- Experience in operations transformation or client management and/or management consulting
- Experience with Outsourcing and BPO governance is a plus
- Six Sigma, Agile or such other process excellence experience preferred
- Risk Management qualifications
- Project management experience
- Experience in the payment and/or banking industry
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Skills: Finance Operations OTC Banking