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Job Description
Job Summary: Risk and Fraud Investigation Specialist
PE Global is seeking a Risk and Fraud Investigation Specialist to join our team in Dublin, Ireland. The ideal candidate will have 1-2 years of experience in risk management, fraud prevention, or Trust and Safety.
Job Responsibilities:
- Work with the team to ensure daily service level agreements are met in responding to user tickets and reviewing users or reservations for risks to our users.
- Collaborate with product stakeholders and shared services stakeholders to provide feedback and improve models.
- Analyse patterns and trends to identify potential risks and vulnerabilities.
- Investigate complex situations and potential brand risks surfaced in high volume queues.
- Develop and maintain a comprehensive understanding of the purpose of User Knowledge Operations.
- Work with external Product vendors to enhance proactive and reactive risk detection.
Requirements:
- 1-2 years of experience in risk management, fraud prevention, or Trust and Safety.
- Familiarity with the Google suite: mail, docs, sheets, and slides.
- Mac OS experience with customer ticketing systems.
- Excellent interpersonal and communication skills.
- Ability to balance fraud prevention alongside a positive customer experience.
- Strong investigative ability, due diligence, internet research, organizational, and analytical skills.
Skills:
- MS Office Suite
- Fraud
- Customer Service
- Business Coordination
- Time Management
- Risk Management