Risk Manager 1st Line Of Defense Operational Resilience Job In Cork

**Risk Manager - Operational Resilience** Protect Amazon's global operations from disruptions by developing and implementing effective Operational Resilience programs.

The Selling Partner Trust & Account Compliance organization is responsible for making Amazon the safest and most trusted place on Earth. As a Risk Manager - Operational Resilience, you will provide subject matter expertise support for the global Operational Resilience program, which covers all SPT - AC operations centers globally. **Key Responsibilities:** • Manage the overall 1st Line of Defense Operational Resilience programs to demonstrate an effective and well-practiced response and recovery capability. • Work with key stakeholders to design, develop, and implement various Operational Resilience programs, including Business Continuity Management, Incident Management, and Crisis Management. • Oversee the design and implementation of the SPT - AC Incident Management Team (IMT) and Crisis Management Team (CMT). • Oversee the implementation and validation of effective business recovery strategies for all WW SPT - AC functions and sites. • Develop and implement Operational Resilience methodologies, such as Business Impact Analysis (BIA), Response and Recovery Plans, and Response and Recovery Capability Assessments. • Design and implement training and exercise schedules to ensure all Operational Resilience related roles have sufficient competency levels and practice in responding to simulated realistic disruption events. • Work with stakeholders to develop new and innovative Operational Resilience initiatives or processes. • Conduct safe-to-fail experiments to trial and test these initiatives. • Ensure lessons learned from drills, exercises, and real disruption events are properly collected and engineered back into the various programs. • Manage all documentation relating to Operational Resilience and ensure they are regularly updated and socialized with relevant stakeholders. • Support Operational Resilience inspections, assessments, and audits. • Work with technology teams to evaluate, design, and implement relevant technology/automated solutions for Operational Resilience. • Manage and support all SPT - AC sites and functions across the world to ensure the appropriate Response and Recovery plans and processes are implemented and validated. • Work with and support other parts of the ORR team to ensure a unified state of readiness and response capability to any disruption. **Requirements:** • Bachelor's degree or equivalent • Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent • Experience handling confidential information • 5+ years' relevant experience in Operational Resilience related disciplines (Business Continuity, Incident/Crisis Management, etc.) • Good experience of program or project management • Working knowledge and experience in implementing programs to ISO:22301 standard or similar • Experience defining program requirements and using data and metrics to determine improvements • Excellent communication skills and ability to coordinate with multiple stakeholders • Relevant experience in implementing and managing Operational Resilience programs, including policy documentation, tool implementation, and business impact assessments • Relevant experience in managing the response and recovery to significant disruptive events • Track record of creative problem solving and desire to create and build new processes • Strong time management and multitasking skills as well as attention to detail • Excellent written and verbal communication skills with ability to concisely and effectively address questions while providing subject matter expertise on policy to associates and management across diverse sites • Excellent grasp of MS Office Suite and programs to include Word, Power Point, Excel, Outlook, Info Path, Share Point, etc. **Preferred Qualifications:** • Professional auditing qualification, or similar risk or compliance credentials • Disaster Recovery Institute International (DRII), Business Continuity Institute (BCI), or other business continuity professional certification • Familiarity with IT Disaster Recovery • Proven track record of sound decision making, taking ownership, and delivering results in a leadership role • Track record of having earned the trust of leadership by challenging norms, upgrading team performance, enabling growth, and improving efficiency • Ability to dive deep into data, existing processes, people, and technology challenges in order to identify risks and opportunities • Strong interpersonal skills, including the written and oral communication skills necessary to build relationships and positively influence decision making • Demonstrated ability to meet deadlines while managing multiple complex projects • Demonstrated ability to lead through ambiguity & across large, complex and global corporate network, partnering & delivering effectively with other teams globally