Job Description
Company: Our client is the Irish entity within a global ‘blue chip’ distribution business serving the pharmaceutical, nutraceutical, human nutrition, animal nutrition, pet food and cosmetic sectors. With a strong emphasis on quality and customer satisfaction, the Irish entity has been a key player in the local all-Ireland market since 1981. Opportunity: Reporting to the Sales Administration Manager, this hybrid Sales Administration Coordinator role offers a great opportunity for career progression in a busy office. Responsibilities include customer service, general sales support, supporting the sales team on specific projects, and ensuring compliance with quality system requirements. Responsibilities: Customer Service: * Act as the primary point of contact for designated customers and suppliers at the office. * Maintain and update price indication records in the CRM system. * Manage sales contracts for designated customers, including volume, price, and timing. * Provide coverage for office colleagues during their absence in conjunction with the Sales Administration Manager. Order Processing: * Handle sales order processing from order taking to delivery, ensuring alignment with customer requirements. This includes calculations, sales agreements, order confirmations, and forwarding necessary documents such as Certificates of Analysis, Safety Data Sheets (SDS), and specifications. * Confirm orders to customers and manage any amendments. * Issue invoices and credit notes. * Process purchase orders with suppliers for both stock and direct deliveries and arrange transport for ex works orders. Warehouse and Distribution: * Ensure compliance with quality standards, health and safety, and responsible care requirements within the Sales Administration team. * Check and approve warehouse/freight invoices and forward them to Finance for payment. Quality Systems Management: * Implement continual improvement practices in order processing and warehouse/distribution services. * Ensure compliance with applicable quality system requirements, such as ISO9001, GMP+ (Good Manufacturing Practices: the plus sign indicates the integration of Hazard Analysis and Critical Control Points (HACCP) - a quality standard for animal feed manufacturers), and GDP (Good Distribution Practices), as per Standard Operating Procedures (SOP) and Work Instructions. * Manage complaints by recording and monitoring the costs associated with warehouse/distribution issues. * Record and manage non-conformities in the CRM system. ‘Ad Hoc’ Projects:’ * Participate in ‘ad hoc’ projects as required. * Provide holiday and illness cover for office colleagues as needed. Candidate Requirements: * Minimum of 1-2 years of experience in a similar work-related environment. * Proficiency with Windows XP-Windows 10 and Dynamics 365 (F&O). * Competence in MS Office Suite: Word, Excel, Outlook, PowerPoint. * Strong customer satisfaction orientation. * Excellent interpersonal skills. * Flexible and quick learner. Remuneration: Indicative base salary will be in the range of €35-45k. A higher level will be considered for a very strong fit. In addition, generous benefits also apply such as bonus, health insurance contribution and a matching employer pension contribution (receive 6% extra when contribute 3%). Please feel free to text or call Greg O’Hanlon on (phone number removed), for further detail. To apply, please submit your resume and cover letter detailing your qualifications and relevant experience