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Job Description
The Sales Administrator role involves managing the order process, maintaining customer communications, and ensuring timely responses to all inquiries. Key Responsibilities: Oversee customer communications and build rapport
- Process and track customer orders accurately
- Work with external sales representatives to understand customer needs
- Provide regular order status updates to customers
- Engage in virtual meetings with customers as needed
- Respond to customer inquiries, collaborating with internal teams as necessary
- Prepare and issue customer quotations and proposals
- Maintain accurate records within the ERP system
- Monitor customer satisfaction and address any issues that arise
- Coordinate with production and engineering teams to ensure on-time delivery
- Assist in preparing technical product information and materials for trade shows
- Basic understanding of semiconductor manufacturing is an advantage but not required
- Excellent communication, interpersonal, and negotiation skills
- Ability to work effectively in a fast-paced team environment
- Proven ability to meet KPIs and performance targets
- Proactive and self-motivated with strong organizational skills
- Detail-oriented, with the ability to handle tasks accurately