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Job Description
As a Sales Advisor at Christmas, Clothing & Home, you will deliver an exceptional customer experience by serving and selling in store and through all digital channels.
Key responsibilities include:
- Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours.
- Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability.
- Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels.
- Understand the store business priorities and play your part to improving the store performance.
- Adapt and work flexibly across the store and support your colleagues to meet customer and business needs.
Working hours:
- SUN: 16:00-20:00
- THURS: 18:00-22:00
- FRI: 18:00-22:00
- SAT: 16:00-20:00
Key accountabilities:
- Customer:
- Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours.
- Always put the customer first and prioritise customer before task.
- Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability.
- Involvement in Plan A activity to support store and local community initiatives.
- Selling:
- Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels.
- Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions.
- Actively take part in store events to achieve selling targets.
- Create selling opportunities at all service points.
- Store:
- Understand the store business priorities and play your part to improving the store performance.
- Follow safe and legal working practices.
- Make every penny count by working productively and minimise losses throughout the store.
- Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve.
- Team:
- Adapt and work flexibly across the store and support your colleagues to meet customer and business needs.
- Own your personal development, continuing to look for opportunities to grow your knowledge.
- Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team.