Sales Office Coordinator Job In Dublin

Job Description

This position provides administrative and customer-facing support to ensure the efficient and smooth running of a branch. Working as part of a team with individual accountability in defined areas, this position deals with sales, operational, financial and organizational responsibilities in a highly customer focused way. Daily interactions are with internal and external customers, staff at all levels within the branches as well as suppliers.

Key Job Activities:

1. Answer all incoming telephone calls and ensure appropriate action is taken relative to each call.
2. Ensure all callers feel satisfied and courteously treated.
3. Record all customer service requests and complete the request pursuant to the service agreement.
4. Alert manager of unresolved issues.
5. Carry all customer service inquiries to their conclusion; an issue is not complete until the customer/caller is satisfied.
6. Implement and support all actions required as part of the accounts receivable & payable process in line with defined objectives and company procedures.
7. Maintain personnel records in line with company standards while ensuring that all work relating to associates is highly confidential and discreetly handled.
8. Co-ordinate and input confidential payroll details for submission to payroll.
9. Handle incoming correspondence as appropriate, log and process correspondence.
10. Prepare all communications and documentation to a satisfactory, accurate and timely standard.
11. Monitor, order and/or replace office supplies inventory as needed.
12. Oversee and maintain appearance of the office, creating a welcoming and pleasant atmosphere for clients and associates.

Experience (EMEAA):

1. Previous experience in a customer service business and previous experience in a collection's environment.
2. Proficient in MS Office products including Word, Excel, Access and PowerPoint.
3. Proficient with computer systems and utilizing Shred-it's computer system to maintain a current database of accounts.
4. Strong organizational and interpersonal skills.
5. Excellent business communication skills required.
6. Excellent follow-up skills are essential for timely, consistent follow-up with outstanding accounts.
7. Maintain a high level of professionalism while working with customers.
8. Must be accountable and be able to work with minimal supervision.
9. Proficiency in basic math and accounting skills.