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Job Description
Job Summary: Sales Operations Analyst
Support the Sales Team by developing and tracking revenue forecasting, team performance, and Key Performance Indicators to promote visibility across the organization.
About the Role:
- Manage daily, weekly, monthly, and quarterly reports and KPIs inside and outside of the CRM.
- Collaborate with teams across the organization to keep all processes and systems flowing seamlessly.
- Analyze data to provide impactful visualization and dashboards to ensure complex data are understood to give the sales team the output needed to plan outreach.
- Provide ongoing evaluation and reporting, identify gaps in process and proactively recommend solutions.
- Support sales, marketing, and sales training teams with regards to ongoing CRM support, training, metrics, etc.
- Help to standardize processes, provide insights, and document business processes.
- Provide work drivers based off market, competitor, experiences, and more.
- Work directly with Sales Leadership to align these work drivers with current strategy based on each market.
- Work directly with your manager to review the Sales Pipeline and enrich the data.
- You will be responsible for proactively helping the Sales Team target Leads and Opportunities that will drive business.
- Work directly with the Sales Team to provide reliable data in order to help them manage their individual pipelines.
- Identify opportunities to level-up sales engagement activities through effective utilization of our tech stack.
- Work with your manager to be co-administrator of Outreach.ai and provide insight to maximize ROI.
- Report on Lead Handoff scoring, Demo scoring, Lead conversion, and Win Rate to reveal trends and enable the team to grow their skills.
Requirements:
- Sales Data Analyst experience in a SaaS or e-commerce environment.
- 1+ years experience using Salesforce CRM.
- Experience with Rattle, Chili Piper, Business Intelligence tools and Outreach.io preferred.
- Background in automating data capture and presenting visual insights around data.
- Experience with governance and production of reports, dashboards, and data integrity.
- Expert-level understanding of Google Sheets, Excel and similar tools.
- Proven work experience in maintaining a CRM system, and designing winning sales strategies.
- Understanding of sales administration processes, sales forecasting process, and CRM data.
- Comfortable with measuring, interpreting, and making real-time decisions based on large volumes of sales and marketing performance data.
About Tock:
Tock empowers restaurants, bars, and wineries with the tools needed to build successful businesses and deliver exceptional experiences.
With a robust reservation and table management platform, thousands of businesses all around the world use Tock to generate revenue, increase covers, and keep guests coming back.
Tock is a part of Squarespace, a design-driven platform helping entrepreneurs build brands and businesses online.