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Job Description
SAP Support Analyst
As a SAP Support Analyst, you will be part of a team that provides technical expertise to internal SAP users, ensuring the smooth operation of business applications and systems.
KPMG Ireland is a community of over 4,200 employees who work together to achieve their full potential. We value diversity and inclusion, and we're committed to creating a culture where everyone can thrive.
Key Responsibilities:
- Provide "Business As Usual" (BAU) support for everyday break/fix issues, enhancement identification, and delivery of solution improvements.
- Assist in continuous improvement efforts to enhance system performance and provide enhanced functionality.
- Work across the organisation to identify potential gaps in current processes and interact with business users to assess incoming requirements.
- Investigate and resolve issues reported through the ticket support tool, manage the incoming ticket queue to ensure SLAs are met.
- Diagnose, analyse, and reproduce issues to understand their root cause, and escalate issues internally/externally as needed.
- Adhere to change control processes for testing & implementing system changes, fixes, enhancements, and provide application support during deployment projects.
- Work with internal departments and establish internal business relationships, adhering to KPMG security policies, processes, and procedures.
- Deliver day-to-day project management, providing accurate reporting and business intelligence throughout projects.
- Proactively and reactively deliver on continuous improvement processes, working with business stakeholders to streamline support processes.
Requirements:
- A Degree in Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science, or a related discipline.
- Excellent diagnostic and analytical skills, with prior experience working with technical/business teams providing insights on projects.
- Experience of ERP systems (preferably SAP), Success Factors, S/4 Hana, and SAP Integration Suite, Business Intelligence systems.
- Previous experience in an application support environment role and a structural approach to troubleshooting.
- Experience and/or demonstrate competencies in conducting investigations, problem solving, project management, and master data governance.
- Strong technical knowledge, with the ability to interpret business requirements and understand IT concepts and terminology.
- Strong inter-personal and communications skills, with the ability to interact and communicate with colleagues efficiently and effectively.
Benefits:
- A benefits package that can be tailored to individual preferences.
- Discounted health insurance.
- The purchase of additional annual leave.
- Frequent social events to help build networks.
- Early finish Fridays on bank holiday weekends and throughout the summer months.
- Relocation assistance for those moving to Ireland.
- Complimentary access to a range of Learning & Development programmes.