Job Description
Seeking a Scheduling Lead to coordinate client services, manage team members, and ensure client and CAREGiver needs are met.
Home Instead Cork North office is looking for a Scheduling Lead to join our Scheduling department, reporting directly to the General Manager. As a Senior Scheduling Lead, you will be responsible for organizing client services, managing team members, and ensuring client and CAREGiver needs are met.
The ideal candidate will possess excellent problem-solving skills, be able to manage conflicts, and have a positive attitude. They will also be proficient in data analysis tools, have excellent communication skills, and be able to work in a professional office setting.
Key Responsibilities:
- Rostering: Organize all rotas and staffing requirements.
- KPI Achievement: Ensure the "Scheduling Team" meets the overall KPIs set by the GM by understanding the broader business vision and aligning team efforts with organizational goals.
- Task Assignment: Assign tasks appropriately based on team members' strengths.
- Client and CAREGiver Relations: Monitor, mediate, and log both Client and CAREGiver concerns.
- Relationship Management: Effectively manage and develop excellent relationships with CAREGivers and Clients.
- Encouragement: Actively encourage contact between CAREGivers, Clients, and the office.
- Scheduling: Coordinate and maintain a complete Client service schedule using our in-house CRM system, People Planner.
- Timekeeping: Monitor CAREGiver hours and enter hours into People Planner.
- Emergency Handling: Deal with emergency situations decisively and effectively.
- Call Management: Answer incoming calls in a friendly, professional, and knowledgeable manner.
- Other Duties: Perform any and all other functions deemed necessary.
What You'll Get:
- Competitive Pay
- Laptops
- Paid Annual Leave
- Career Growth
- Training and ongoing developmental support
- Good Work-Life Balance
Job Types: Full-time, Permanent
Benefits:
- Company events
- Employee assistance program
- Employee discount
- On-site parking
- Wellness program
Schedule:
- Monday to Friday
Application Questions:
- Where are you currently based?
- This is a permanent contract; do you require a work permit now or in the future?