Job Description
We deliver multi-channel marketing services to brands and retailers across the globe. Our model combines insight, creative, production, execution and optimisation to provide clients with effective point-of-purchase visual communications.
We operate across 5 manufacturing sites in the UK and Ireland, providing in-house creative / design, print, signage, warehousing, and proprietary technology. Our Client Services team are experienced and knowledgeable people who aspire to make a difference every day.
As Senior Account Manager, you will develop relationships with client stakeholders, identify priorities / needs, and qualify business development opportunities. You will also manage projects from start to finish, achieving our business objectives and delivering against agreed SLA's and KPI's.
Key responsibilities include:
- Building relationships with new and existing clients, ensuring best in class service
- Growing client relationships and understanding key areas where we can assist
- Managing projects seamlessly from start to finish, providing right first-time information to the business and regularly updating the client
- Developing and delivering account development plans with the Account team
- Working with production teams to ensure a two-way flow of information and delivering for the client and Delta
- Understanding current jobs, minimizing production costs and timings, and reducing material and time wastage
- Operating invoicing process accurately and in a timely fashion
- Attending client briefing meetings and offering advice and support
- Providing suggestions on how to add value to processes and systems
Required skills and experience include:
- Strong print knowledge and track record of working with retail clients
- Ability to deliver against agreed client budgets and internal sales targets
- Confident in front of clients and back of house teams
- Excellent customer service, interpersonal, and organisational skills
- High level of attention to detail and positive approach
- Ability to be adaptable to business and client needs
- Good IT literacy, including MS Word, Power Point, and Excel skills
Location: Dublin, Ireland
Shift: Monday - Friday
Salary: Dependent on experience
Benefits: Employee Assistance Programme, Staff Reward Scheme/Retailer Discounts, Training Opportunities, Modern Facility, Free onsite parking