Job Description
Come join us and make a difference in the world!The Senior Administrator will be responsible for the direct line management of Administration Officers and Patient Engagement Officers, ensuring tasks such as appraisals, routine 121 meetings, annual leave and sickness absence reviews are completed and monitored.The role will also include acting as the first point of contact on behalf of the business for the programme’s patients.They are directly responsible for the oversight of patient management from front end registration to ensuring adequate call and recall targets are maintained by creating and editing clinical locations, database validation and cleansing, and issuing all communication in a timely fashion ensuring notification of information to patients and healthcare professionals are received.Main responsibilities and opportunities:The creation, editing and maintenance of clinical locations and the appointment schedule ensuring all eligible patients are offered annual screening as per NDESP guidelines and guidance. This will involve the booking, rearrangement and cancellation of appointments in accordance with programme requirements.Maintaining an up to date and accurate patient database by undertaking and participating in continual data validation through multiple levels of data analysis.Timely issuing of all accurate clinical data and screening results to patients and healthcare professionals adhering to NDESP guidelines at all times, in a secure and auditable environment.Maintain and make available any and all policy documents, audit trails and office Legislative compliance documentation accessible for inspection at all times.Ensuring all documentation of a sensitive nature and containing Personal Identifiable Data (PID) is disposed of in a secure and proper manner in line with the 1998 Data Protection Act and Calidcott Principle Guidelines.Reviewing and maintaining a safe, risk-free office environment to help promote an office environment that is tidy, orderly and compliant with relevant legislation.Ensure all office stationery material is kept stocked and raise any requirements for timely replenishment.Responsible for adequate clinical capacity maintenance and attendance via the arrangement and monitoring of appointment slots filled and available.Identify areas of underperformance or concerns within the programme on a clinical level and communicate these to the Administration Team Leader and Programme Manager.Communicate with healthcare professionals, including Ophthalmologists, Optometrists, Diabetic nurses and GPs to determine best levels of care and ensure clinical decisions are followed for patients in line with guidance from the Administration Team Leader.The administration acts as continued first line communication with a large cohort of patients, with direct impact on organisational performance and reputation. They are also directly influential on the organisation's reputation with a wide number of stakeholders including GPs, Ophthalmologists, Optometrists, other organisations (including other DESP programmes & NHS members) and service users.QualificationsExcellent communication skills covering telephone, written and electronic formats.Experience in the use of database software.Excellent IT skills and a working understanding of Microsoft Office software.Ability to work under your own initiative and prioritize tasks using problem-solving skills.Ability to initiate and manage change.Open to the continued advancement and service improvement to working practices on a local and organisational level and actively engage with any development opportunities.Minimum of 2 GCSEs – Grades A to C in English and Maths or equivalent qualification.Evidence of continued professional development (CPD).Successful applicants will be required to undertake a standard disclosure with the Disclosure & Barring Service upon entry and thereafter every 3 years.Proficiency in Irish language and/or any other language.Additional InformationCandidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required.All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role, Garda Vetting may also be required.NEC is an equal opportunities employer, welcoming applications from all communities.Who we are?Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.We’d love your help. And we’ll support you all the way. #J-18808-Ljbffr