Job Description
This job is with Microsoft, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. OverviewSenior Advertising Account Manager – (French Market; Based in Dublin)Microsoft Advertising empowers the largest advertisers around the world to reach their maximum potential through paid search engine marketing, native and retail solutions on our platform. If you are passionate about online advertising, have a growth mindset and love building great relationships with customers, then you will feel right at home in our team.As a Senior Account Manager you will manage your own portfolio of advertisers, ensuring our Microsoft Advertising offering is valued and understood, driving revenue by linking customers’ needs and objectives to our solutions, and building personable and trusting relationships that increase customer satisfaction. The AM is a core member of the account team focused on driving data-driven optimisations aligned with client needs, executing campaigns, and driving strong coordination of internal resources for excellence in execution of core tasks, account transitions, and client account health. QualificationsNative/Fluent French language requiredSolid experience in Digital Advertising Sales, Advertising, or Marketing with a focus on digital advertising)Experience of online media or search engine marketing sales and service experience requiredProven track record of exceptional performance and high productivityExcellent communication and presentation skillsDemonstrated ability to consistently meet or exceed revenue goals or targetsProven ability to understand customer needs, create and deliver customised, customer-focused pitches and solutionsStrong analytical skillsSolid knowledge of the online advertising industry, trends, and customers’ needsPassion and curiosity for technology as an enabler for customer and company growthAbility to travel up to 25% as appropriate#MicrosoftAdvertisingMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.ResponsibilitiesShared culture of diversity and respect: Create a collaborative, trust-based work environment where differences in communication style are considered, and the perspectives of others are respected and valued. Demonstrate Microsoft’s culture of inclusiveness and diversity at all times. Contribute to the success of others by promoting mutual learning.Strong customer relationships and account health: Own the day-to-day management for your book of business. Flawless execution of campaigns. Strong coordination with internal resources for execution of core tasks. Awareness and understanding of all required billing and compliance requirements. Contribute to quality and actionable Client Plans. Pursue optimisations to deliver quota expectations: Drive campaign-level budget upsell and optimisation opportunities that align to ROI goals of the client and drive incremental revenue. Leverage internal insights and tool-directed tactics to inform and prioritise upsells and optimisations, seeking to drive swift implementation. Leverage self-serve tools, partnerships and community forums to deliver insights to your customers.Fluent advocate of the Microsoft Advertising and One Microsoft Story: Educate clients on how the Microsoft Advertising platform and existing features help them to reach their business goals and execute on budgets. Ensure regular client engagement with the Microsoft Advertising platform, and aim to reduce customer reliance on AM for routine tasks. Develop an understanding of the wider Microsoft ecosystem and how this can deliver on the customer’s marketing objectives.Collaborative and high-performing account team: Ensure timely and proactive customer escalations by effectively leveraging Account Executives and internal partners to resolve day-to-day escalations & revenue blockers. Partner with account team to submit actionable feedback on product, tools and processes through relevant channels.Continuous learning and professional growth: Continually strengthen your Microsoft advertising and Search Industry expertise by proactively identifying and actioning knowledge gaps. Take personal accountability for your development through a career development plan and regular check-ins with your manager. Complete required and recommended trainings and apply what you learn to further your growth in role and career progression.