Job Description
About Northern Trust
Northern Trust is a globally recognized financial institution with over 130 years of experience, serving the world's most sophisticated clients with leading technology and exceptional service. Our enduring principles of service, expertise, and integrity guide our innovative financial services and guidance to individuals, families, and institutions.
Job Summary
As a senior analyst, you will ensure investor queries are handled in accordance with quality and service level standards across calls and emails for all clients. You will also support the team on a daily basis and develop on-the-job skills to enhance overall performance.
Key Responsibilities
Respond to investor queries via phone or email
Ensure queries are answered in line with department procedures
Assist the team with handling complex queries, including escalated cases
Complete tasks and responsibilities within correct time scales
Attend team huddles and meetings
Participate in client visit meetings as required
Support the team leader in monitoring client specific mailboxes
Act as a buddy/mentor to new team members
Support the improvement of quality through procedural reviews and enhancements
Requirements
Working knowledge of Client & Investor Servicing
Knowledge of Fund administration and the regulatory environment
Ability to work to set deadlines
Microsoft Office Skills (i.e., Excel, Word)
Attention to detail and strong accuracy
Analytical skills to research and resolve enquiries
Good communication skills
About Working with Us
Northern Trust is a flexible and collaborative work culture where financial strength and stability emboldens us to explore new ideas. We encourage movement within the organization, have accessible senior leaders, and take pride in assisting the communities we serve. Join a workplace with a greater purpose and build your career with us.
Reasonable Accommodation
Northern Trust is committed to providing reasonable accommodations to individuals with disabilities. Send an email to My HRHelp@ntrs.com for assistance.
Flexible Working
We value an inclusive workplace and understand flexibility means different things to different people. Talk to us about your flexible working requirements and together we can achieve greater.