Job Description
Job Description Support and drive department initiatives, projects, budget adherence. Support team in department deliverables while ensuring adherence to company and department policies and procedures relating to investor registration, dealing, reporting and cash. Ensure the IO team supports the client integration process and the experience is professional and positive for all parties involved. Manage as appropriate any sensitive or escalated queries/concerns from Clients, Investors, Fund Managers or internal MUFG Departments adhering to a high quality standard. Manage and support the individual performance of direct reports through regular one to one meetings, regular performance discussions, career coaching and development as requested, annual performance reviews as per company standards. Assist direct reports with the performance management and development of their teams. Foster a professional environment of encouraging personal and professional development. Be part of internal Client Relationship (CRM) framework and participate in regular service review calls with assigned Client(s), CSMs, and other internal departments. Champion initiatives within your team, encouraging participation, constructive feedback and idea generation from the team members. Support and Promote MUFG’s core values of Trust, Challenge & Empowerment, Passion for Clients and Openness and Honesty. Qualifications Diploma or bachelor’s degree preferably in a business related field or related experience. 5+ years of operations experience in financial services, fund administration, asset management, banking or client service with 3+ years in a managerial capacity. Knowledge of Investor Services processes and related functionalities an asset. Existing client/customer service experience. Additional Information We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. #J-18808-Ljbffr