Job Description
As a Senior Billing Specialist, you'll play a key role in our operations team, helping customers resolve billing issues, managing a ticketing queue, and offering strategic advice to improve billing processes and boost efficiency. Your proficiency in NetSuite and Salesforce will be crucial for success in this role. You'll manage a queue of high-level billing issues, maintain communication with partners, collaborate with various teams to address complex billing discrepancies, and perform account reconciliation. You'll also oversee revenue recognition policies, conduct thorough analyses to ensure accurate revenue accounting, and utilize deep knowledge of NetSuite and Salesforce to reconcile quotes, contracts, and subscriptions. In addition, you'll collaborate closely with Sales, Customer Support, and Finance teams to gather information and resolve billing discrepancies. You'll require a Bachelor's degree in accounting, finance, or a related field, proven experience as a Senior Billing and/or Sr. Revenue Specialist, and in-depth knowledge of NetSuite and Salesforce platforms. Preferred skills include NetSuite and Salesforce certification, experience in implementing strategic accounting initiatives, and familiarity with other accounting tools and software. Join the Kaseya growth rocket ship. We provide equal employment opportunity to all employees and applicants without regard to protected characteristics.